Logistics Cargo Tracking & Dispatch
About The Position
First Responder Protective Services is hiring full-time Logistics Cargo Tracking and Dispatch Coordinators to support nationwide high-value cargo escort operations. This office-based logistics operations and dispatch role monitors shipments from pickup through delivery, coordinates field personnel, communicates with clients, and maintains accurate operational updates. It is not a truck driving position, cybersecurity role, armed security officer assignment, or warehouse position. The position supports a 24/7 nationwide cargo operations center. The listed schedule is Wednesday through Saturday overnight, and available schedules may include daytime, evening, overnight, weekend, and holiday shifts. Some shifts may involve multiple active cargo movements, urgent client requests, travel changes, or operational issues; other periods may be quieter and require consistent monitoring, accurate documentation, and sustained attention. Compensation is $22–$23.31 per hour. Benefits include health insurance with a company contribution of up to $550 per month, a 401(k) retirement plan, paid time off, and short-term disability and life insurance options. The role also offers hands-on experience with GPS tracking, live video monitoring, logistics coordination, and nationwide security operations.
Requirements
- Strong attention to detail and ability to identify missing or conflicting information.
- Excellent written and verbal communication skills.
- Ability to remain organized while managing multiple active operations simultaneously.
- Proficiency using multiple computer systems, browser tabs, email, GPS/tracking platforms, and messaging applications.
- Ability to prioritize urgent situations while maintaining routine monitoring responsibilities.
- Dependable attendance and ability to work a full-time assigned schedule.
- Ability to handle confidential cargo, client, route, and personnel information with discretion.
Nice To Haves
- Previous experience in freight dispatch, track and trace, logistics, transportation, fleet monitoring, roadside assistance, emergency communications, public safety dispatch, or field service dispatch.
- Experience working in a fast-paced operations, dispatch, transportation, or logistics environment.
- Familiarity with GPS tracking systems, shipment monitoring platforms, or dispatch software.
- Critical thinking, problem solving, time management, multitasking, calmness under pressure, decision-making, customer service, and situational awareness.
Responsibilities
- Track high-value cargo movements from departure through delivery using real-time GPS systems.
- Monitor live camera feeds and other available security technology associated with active operations.
- Conduct and document required check-ins with field escort personnel.
- Communicate route progress, estimated arrival times, delays, stops, and delivery confirmations to clients.
- Respond promptly and professionally to client phone calls, emails, and text messages.
- Assign qualified field personnel to escort deployments based on availability, location, client requirements, and operational needs.
- Confirm assigned personnel understand pickup and delivery information, reporting requirements, and client instructions.
- Manage deployment schedules while helping control unnecessary overtime and travel expenses.
- Arrange airfare, rental vehicles, hotels, and other necessary travel.
- Track changes to flights, schedules, routes, pickup times, and delivery appointments.
- Review GPS activity and field reports for route deviations, unexpected stops, missed check-ins, or conflicting information.
- Maintain complete and accurate shipment monitoring logs.
- Escalate communication failures, tracking interruptions, delays, incidents, and possible security concerns.
- Support multiple active cargo movements while maintaining accurate records for each operation.
- Handle confidential client, cargo, route, personnel, and shipment information with discretion.
Benefits
- Health insurance with company contribution up to $550 per month
- 401(k) retirement plan
- Paid time off
- Short-term disability insurance available
- Life insurance available
- Hands-on experience with GPS tracking, live video monitoring, logistics coordination, and nationwide security operations
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
