Logistics Associate(Inside Sales Representative)-Korean Bilingual

SBT Global•Cerritos, CA

13d•Onsite

About The Position

The Logistics Associate (Inside Sales Representative) for freight forwarding drives revenue growth by supporting Business Development Managers (BDMs), securing new customer accounts, and expanding business with existing clients. The role focuses on phone, email, and digital outreach to sell global logistics services, including air, ocean, and ground freight. It works closely with BDMs and pricing, operations, settlement, and customer service teams to deliver competitive shipping solutions. The position may also support business development opportunities involving companies operating in South Korea and China. The role identifies and qualifies leads, researches target accounts and decision-makers, schedules meetings for BDMs, and maintains a prospect pipeline in the company CRM. It qualifies inbound opportunities by assessing shipping volumes, lanes, and customer pain points; negotiates freight rates and service terms; and supports cross-selling and upselling logistics services to current accounts. It coordinates rates and prepares freight quotations and proposals, follows up on quotes, and ensures newly won accounts are handed off to customer service, settlement, and operations teams. The associate also reports market and competitor feedback, maintains CRM records, tracks sales metrics and quotation outcomes, and supports tender responses, RFQs, and sales presentations. This is a one-year renewable contract based in Cerritos, California, with a stated pay rate of $34 per hour or more, depending on experience. The work schedule is 8:30 a.m. to 5:30 p.m., Monday through Friday. Travel is listed as up to 0% in the U.S. and 10% locally in Southern California.

Requirements

Bachelor's degree required.
Bilingual proficiency in Korean and English required.
5+ years of transportation, logistics, freight forwarding, or supply-chain-related experience.
1 to 3 years of inside sales or customer service experience.
Advanced proficiency in Microsoft Office, especially Excel, including Pivot Tables, XLOOKUP/VLOOKUP, and data analysis, and PowerPoint.
Experience using FIS, WMS, and CRM software such as Salesforce or HubSpot.
Excellent analytical, organizational, problem-solving, communication, and interpersonal skills.
Ability to work effectively across cross-functional teams.
Strong understanding of international transportation, freight forwarding, and North American transportation networks.

Responsibilities

Identify and qualify new sales leads through cold calling, email campaigns, and market research.
Partner with BDMs to execute on new sales leads.
Research target accounts, map key decision-makers, and identify shipping opportunities.
Schedule qualified meetings and discovery calls for BDMs.
Qualify inbound leads by identifying customer shipping volumes, lanes, and pain points.
Maintain an active pipeline of prospective clients using the company CRM.
Negotiate freight rates, terms, and service agreements to secure profitable new shipments.
Cross-sell and upsell additional logistics services, such as customs brokerage or warehousing, to current accounts in support of BDMs.
Coordinate with pricing, procurement, and operations teams to gather competitive ocean, air, and truckload rates.
Prepare accurate, professional freight quotations and proposals for client presentation.
Follow up on outstanding quotes to close business or gather market feedback.
Ensure a smooth operational handoff of newly won accounts to customer service, settlement, and operations teams.
Report competitor pricing trends and market conditions to management.
Maintain clean, up-to-date CRM records of prospect interactions, leads, and account statuses.
Track quotation win/loss ratios and report weekly sales metrics to the sales team.
Support preparation of tender responses, RFQs, and sales presentations.
Support business development opportunities involving companies operating in South Korea and China, as applicable.