Logistics Associate(Inside Sales Representative)-Korean Bilingual
About The Position
The Inside Sales Representative for freight forwarding drives revenue growth by supporting business development managers (BDMs), securing new customer accounts, and expanding business with existing clients. The role uses phone, email, and digital outreach to sell global logistics services, including air, ocean, and ground freight, and works closely with BDM, pricing, operations, settlement, and customer service teams to deliver competitive shipping solutions. The role may also support business development opportunities involving companies operating in South Korea and China. The position is based in Cerritos, California, with a stated schedule of 8:30 AM–5:30 PM, Monday through Friday. The contract period is one year and renewable. The pay rate is $34 per hour or more, depending on experience (DOE).
Requirements
- Bachelor’s degree required.
- Bilingual proficiency in Korean and English required.
- At least 5 years of transportation, logistics, freight forwarding, or supply-chain-related experience.
- 1 to 3 years of inside sales or customer service experience.
- Advanced proficiency in Microsoft Office applications, especially Excel, including Pivot Tables, XLOOKUP/VLOOKUP, and data analysis, and PowerPoint.
- Experience using FIS, WMS, and CRM software such as Salesforce or HubSpot.
- Excellent analytical, organizational, problem-solving, communication, and interpersonal skills, with the ability to work effectively across cross-functional teams.
- Strong understanding of international transportation, freight forwarding, and North American transportation networks.
Responsibilities
- Identify and qualify new sales leads through cold calling, email campaigns, and market research.
- Partner with BDMs to execute on new sales leads.
- Research target accounts to identify key decision-makers and new shipping opportunities.
- Schedule qualified meetings and discovery calls for BDMs.
- Qualify inbound leads by identifying customer shipping volumes, lanes, and pain points.
- Maintain an active pipeline of prospective clients in the company’s CRM system.
- Negotiate freight rates, terms, and service agreements to secure profitable new shipments.
- Cross-sell and upsell logistics services, such as customs brokerage or warehousing, to current accounts in support of BDM.
- Coordinate with pricing, procurement, and operations teams to gather competitive ocean, air, and truckload rates.
- Prepare accurate, professional freight quotations and proposals for client presentation.
- Follow up on outstanding quotes to close business or gather market feedback.
- Ensure smooth operational handoffs of newly won accounts to customer service, settlement, and operations teams.
- Report competitor pricing trends and market conditions to management.
- Maintain accurate, up-to-date CRM records of prospect interactions, leads, and account statuses.
- Track quotation win/loss ratios and report weekly sales metrics to the sales team.
- Support preparation of tender responses, RFQs, and sales presentations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
