Logistics and Customer Service Specialist

Trescal Inc.•Alpharetta, GA

2d•Hybrid

About The Position

Trescal is seeking a Logistics & Customer Service Specialist to support its Atlanta operations and Airbus Resident Professional activities in Mobile, Alabama. The hybrid role combines customer service, logistics coordination, shipping and receiving, and administrative support. The position is based primarily in the Atlanta laboratory, with occasional travel to Airbus in Mobile to provide onsite coverage when the dedicated resident professional is out of the office. The specialist helps ensure customers receive timely updates, equipment moves efficiently through the calibration process, and operations run smoothly. Responsibilities include responding to customer inquiries, coordinating outsourced services, preparing and supporting customer and purchasing documentation, managing shipments and shipping claims, maintaining inventory records, and transporting equipment and materials between locations.

Requirements

High school diploma, GED, or equivalent.
Valid driver's license with a satisfactory driving record.
Ability to lift and move materials weighing up to 50 pounds.
Strong customer service and communication skills.
Excellent organizational skills and attention to detail.
Proficiency with Microsoft Office and general computer applications.
Strong data entry and recordkeeping skills.
Ability to learn new software systems and processes.
Experience working with inventory management systems.
Ability to travel occasionally to support operations at Airbus in Mobile, Alabama.
Flexibility to provide coverage during employee absences and business needs.

Nice To Haves

Previous experience in customer service, logistics, shipping and receiving, warehouse operations, or supply chain support.
Experience working with UPS WorldShip, FedEx shipping systems, or similar carrier platforms.
Experience supporting industrial, manufacturing, calibration, aerospace, or technical service environments.

Responsibilities

Serve as a primary point of contact for internal and external customer inquiries.
Provide equipment status updates and support service-related communications.
Build and maintain relationships with customers and vendors.
Coordinate outsourced equipment service activities and track them through completion.
Assist with contract review administration and recall management activities.
Prepare purchase requisitions, customer quotations, estimates, and related documentation.
Support customer invoicing activities as needed.
Use internal systems to retrieve customer and equipment information.
Investigate and resolve customer issues and ensure timely follow-up.
Provide general administrative support and assist with special projects as needed.
Package and ship equipment to customers and vendors in accordance with company procedures.
Receive, inspect, and process incoming shipments, verifying accuracy and documenting discrepancies or damage.
Coordinate shipping solutions for unique customer requirements and specialized packaging needs.
Create shipping labels and documentation using UPS WorldShip, FedEx, and other carrier systems.
Manage shipping claims through resolution and communicate updates to affected customers.
Maintain relationships with shipping carriers and transportation providers.
Support purchasing activities for commonly used supplies, tools, parts, and services.
Operate company vehicles to transport equipment and materials between customer, vendor, and company locations.
Load and unload materials and equipment safely.
Assist with inventory-related activities and maintain accurate records.
Travel occasionally to support operations at Airbus in Mobile, Alabama, and provide coverage during employee absences and business needs.