Logistics Customer Service Coordinator

Aston Carter•Belleville, MI

5d•$22 - $25•Onsite

About The Position

The Expedited Logistics Coordinator manages time-critical shipments from initial order entry through final delivery in a fast-paced transportation and logistics operation. The role coordinates expedited freight, tracks shipment milestones, and keeps customers, carriers, vendors, internal teams, and leadership informed with accurate and timely updates. It is a fully onsite, contract-to-hire position in Belleville, Michigan, in a call-center-style environment requiring frequent phone and computer work. The operation supports shipments 24/7, and multiple eight-hour shifts are available, including Sunday–Thursday and Tuesday–Saturday schedules. Shift and weekend premiums are available for eligible hours. Over time, hybrid flexibility may be possible, though the standard expectation is onsite.

Requirements

High school diploma or GED.
Strong computer skills, including proficiency with Microsoft Excel, Word, and Outlook.
Excellent written and verbal communication skills and a professional customer-service tone.
Strong customer service skills and comfort spending most of the day on the phone.
Ability to work effectively in a fast-paced, deadline-driven environment.
Ability to manage multiple shipments, emails, calls, and priorities simultaneously.
Strong attention to detail, organization, and follow-through.
Ability to remain calm and make sound decisions in urgent or changing situations.
Good job tenure demonstrating reliability and commitment.

Nice To Haves

Previous experience in transportation, logistics, dispatch, freight forwarding, or customer service.
Experience with Next Flight Out (NFO), expedited freight, time-critical shipments, or vendor/carrier operations.
At least 1 year of logistics experience.
Experience in third-party logistics (3PL) environments.
Familiarity with transportation management systems (TMS).
Background in call center or high-volume customer service environments.
General knowledge of U.S. and international geography.
Demonstrated ability to work collaboratively in a team-oriented setting.
Strong problem-solving skills and a continuous improvement mindset.
Interest in building a long-term career in supply chain and logistics.

Responsibilities

Coordinate and monitor time-critical and expedited shipments from order entry through final delivery.
Track shipments and ensure milestones and status updates are completed accurately and on time.
Communicate with customers, carriers, vendors, internal teams, and leadership to support shipment execution.
Provide proactive shipment updates and respond promptly to customer questions, concerns, and changing requirements.
Follow established SOPs for order management, shipment tracking, communication, and escalation.
Identify shipment delays, service issues, or potential problems and escalate them to appropriate stakeholders.
Maintain accurate documentation and communicate important shipment information between shifts.
Manage a high volume of phone calls, emails, shipment updates, and operational tasks.
Respond promptly to new orders and adjust to changing priorities and time-sensitive transportation needs.
Collaborate with team members and leadership to maintain customer service and on-time performance.
Participate in department meetings, training sessions, and process updates.
Handle additional operational responsibilities and special assignments as needed.

Benefits

Medical, dental, and vision coverage, subject to eligibility.
Critical illness, accident, and hospital coverage, subject to eligibility.
401(k) retirement plan with pre-tax and Roth post-tax contribution options, subject to eligibility.
Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
Short- and long-term disability coverage, subject to eligibility.
Health Spending Account (HSA), subject to eligibility.
Transportation benefits, subject to eligibility.
Employee Assistance Program, subject to eligibility.
Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.
Shift and weekend premiums for eligible hours worked.