Customer Service Associate - Logistics

Penske • Dearborn, MI

8h

About The Position

A Penske Logistics Customer Service Associate monitors delivery schedules to ensure timely delivery of materials and products to customer locations. The role manages time-sensitive information and transactions to support on-time delivery by tracking shipments for pickup, estimating arrival and delivery times, and recovering loads when necessary. The associate communicates with a strong focus on internal and external customer service to meet business needs.

The available schedules are Thursday through Sunday, 6:00 a.m. to 4:00 p.m.; Thursday through Sunday, 11:00 a.m. to 9:00 p.m.; Sunday through Wednesday, 8:00 p.m. to 6:00 a.m.; Wednesday through Saturday, 8:00 p.m. to 6:00 a.m.; and Monday through Friday, 9:00 p.m. to 5:00 a.m. Flexibility to work first, second, and third shifts as needed is required.

Penske Logistics provides transportation, warehousing, and supply chain management solutions, with operations in North America, South America, Europe, and Asia.

Requirements

• At least 1 year of customer service experience.
• A high school diploma or equivalent is necessary.
• Ability to manage multiple tasks and prioritize time-sensitive situations in a fast-paced environment.
• Advanced computer skills, including Excel and Outlook.
• Ability to learn and regularly operate multiple company- and customer-owned transportation systems and applications.
• Excellent problem-solving and analytical skills.
• Ability to adapt in a dynamic environment.
• Ability to work first, second, and third shifts as needed, with scheduling flexibility.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule and at the specified location, complete a Penske employment application, and undergo a background investigation (including past employment, education, and criminal history) and drug screening.
• Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
• Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 lb/12 kg.
• Vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Bachelor’s degree or some college preferred.

Responsibilities

• Use the TMS system to enter and process customer orders.
• Work with common carriers to support on-time deliveries by checking shipment status daily and maintaining transportation relationships.
• Communicate with associates from other shifts.
• Complete daily logs and checklists.
• Work with customers to resolve transportation issues.
• Identify cost-saving opportunities for customers.
• Perform other projects and tasks as assigned by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED