Customer Service Associate - Logistics

Penske • Dearborn, MI

1d

About The Position

A Penske Logistics Customer Service Associate monitors delivery schedules to help ensure materials and products are delivered to customer locations on time. The role manages time-sensitive information and transactions by tracking shipments for pickup, estimating arrival and delivery times, and recovering loads when necessary. The associate communicates with a strong focus on internal and external customer service to meet business needs. The position requires flexibility to work assigned first, second, or third shifts and the listed schedules.

Requirements

• At least 1 year of customer service experience.
• High school diploma or equivalent.
• Ability to manage multiple tasks and prioritize time-sensitive situations in a fast-paced environment.
• Advanced computer skills, including Excel and Outlook.
• Ability to learn and regularly operate multiple company- and customer-owned transportation systems and applications.
• Excellent problem-solving and analytical skills.
• Ability to adapt in a dynamic environment.
• Ability to work first, second, and third shifts as needed, with scheduling flexibility.
• Regular, predictable, full attendance.
• Willingness to travel as necessary, work the required schedule and at the specified location, complete a Penske employment application, and submit to a background investigation and drug screening.
• Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
• Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift and/or move up to 25 lbs/12 kg.
• Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Bachelor’s degree or some college.

Responsibilities

• Use the TMS system to enter and process customer orders.
• Work with common carriers to support on-time deliveries by checking shipment status daily and maintaining transportation relationships.
• Communicate with associates from other shifts.
• Complete daily logs and checklists.
• Work with customers to resolve transportation issues.
• Identify cost-saving opportunities for customers.
• Complete other projects and tasks as assigned by a supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED