Logistics and Customer Service Specialist

Trescal•Alpharetta, GA

2d•Hybrid

About The Position

Trescal is seeking a Logistics and Customer Service Specialist to support its Atlanta operations and Airbus Resident Professional activities in Mobile, Alabama. Based primarily in the Atlanta laboratory, this hybrid role combines customer service, logistics coordination, shipping and receiving, and administrative support. Occasional travel to Airbus in Mobile may be required to provide onsite coverage when the dedicated resident professional is away. The role helps ensure customers receive timely updates, equipment moves efficiently through the calibration process, and operations run smoothly.

Requirements

High school diploma, GED, or equivalent.
Valid driver's license with a satisfactory driving record.
Ability to lift and move materials weighing up to 50 pounds.
Strong customer service and communication skills.
Excellent organizational skills and attention to detail.
Proficiency with Microsoft Office and general computer applications.
Strong data-entry and recordkeeping skills.
Ability to learn new software systems and processes.
Experience working with inventory management systems.
Ability to travel occasionally to support operations at Airbus in Mobile, Alabama.
Flexibility to provide coverage during employee absences and business needs.

Nice To Haves

Previous experience in customer service, logistics, shipping and receiving, warehouse operations, or supply chain support.
Experience with UPS WorldShip, FedEx shipping systems, or similar carrier platforms.
Experience supporting industrial, manufacturing, calibration, aerospace, or technical service environments.

Responsibilities

Serve as a primary contact for internal and external customer inquiries and provide equipment status updates and service-related communications.
Build and maintain relationships with customers, vendors, shipping carriers, and transportation providers.
Coordinate outsourced equipment services and track them through completion.
Assist with contract review administration and recall management.
Prepare purchase requisitions, customer quotations, estimates, and related documentation; support customer invoicing as needed.
Use internal systems to retrieve customer and equipment information.
Investigate and resolve customer issues and ensure timely follow-up.
Provide general administrative support and assist with special projects.
Package and ship equipment to customers and vendors according to company procedures.
Receive, inspect, and process incoming shipments; verify accuracy and document discrepancies or damage.
Coordinate shipping solutions for unique customer requirements and specialized packaging needs.
Create shipping labels and documentation using UPS WorldShip, FedEx, and other carrier systems.
Manage shipping claims through resolution and communicate updates to affected customers.
Support purchasing of commonly used supplies, tools, parts, and services.
Operate company vehicles to transport equipment and materials between customer, vendor, and company locations.
Load and unload materials and equipment safely.
Assist with inventory activities and maintain accurate records.
Travel occasionally to Airbus in Mobile, Alabama, to support operations and provide coverage during employee absences or as business needs require.