Senior Specialist, Logistics & Customer Service 2

Fujifilm•Holly Springs, NC

About The Position

The Logistics and Customer Service Specialist coordinates and executes inbound and outbound shipping activities for FDBN, including shipments of samples and products supporting technology transfers, client programs, and commercial demand. The role provides guidance and operational support for commercial operations and client needs, collaborating with internal teams such as Warehouse, Tech Transfer, Quality Control, Manufacturing, and Process Science. The specialist is responsible for FDBN Trade Compliance, including building and optimizing processes, and works with external clients and government and state agencies on import/export shipment responsibilities. The position manages customer orders and shipment coordination, supports trade compliance policies and practices, monitors carrier performance, and helps resolve shipment deviations. The specialist also works with the FDB Senior Trade Compliance Manager at a global level to support and improve a harmonized system across the network.

Requirements

Bachelor of Arts or Bachelor of Science degree in Supply Chain, Logistics, Supply Chain Management, or a related field.
Five years of experience as a logistics coordinator shipping samples, products, or goods.
ERP experience, specifically SAP, for order management and outbound shipments.
Leadership and relationship-building skills.
Ability to manage multiple priorities and change direction in a fast-paced environment.
Strong customer-service focus and collaboration skills.
Effective oral and written communication and interpersonal skills.
Ability to work independently.

Nice To Haves

Experience with Trade Compliance laws and regulations, particularly Harmonized Tariff Schedule (HTS) classification and export control.

Responsibilities

Build and optimize logistics, shipment, and trade compliance processes, including creating or updating standard operating procedures as needed.
Manage customer sales orders and coordinate shipments of Drug Substance, Drug Product, and Finished Goods.
Enter customer orders in the ERP system and communicate with clients about product shipments.
Coordinate and execute shipments with Warehouse, including supporting sample shipments for Quality Control and Process Science teams.
Support import and export policies, material classification, procedures, methods, audit readiness, and operating practices.
Schedule and coordinate work in a fast-paced environment, balancing priorities to meet customer needs.
Monitor and manage logistics carrier performance and relationships for sample and product shipments to and from the FDBN GMP site.
Build and maintain relationships with internal stakeholders and external customers in logistics, distribution, and Trade Compliance.
Serve as a subject matter expert on shipment deviations and coordinate impact assessments, risk mitigation actions, and resolutions with stakeholders.
Manage Trade Compliance activities, including material classification using the Harmonized Tariff Schedule (HTS), Incoterm support, and work with agencies such as US Customs to ensure compliance.
Support, drive, and implement Trade Compliance activities for FDBN in collaboration with the FDB Senior Trade Compliance Manager at a global level.