LOGISTIC ANALYST (NON-REMOTE) ENGLEWOOD, CO!

Republic Services•Denver, CO

1d•$57,784 - $64,000•Onsite

About The Position

The Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient service to customers. The position also oversees safety, customer experience, and productivity. It analyzes and adjusts routing, monitors route progress and service commitments, responds to issues involving drivers in transit, and uses logistics data to improve routing accuracy and profitability. The role also supports customer communications and works with the Operations Manager on disposal plans and recommendations.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and make changes using the internal routing platform to improve route standardization, efficiency, and accuracy.
Use routing system visibility to respond to same-day changes and plan for next-day customer service needs, improving route design and on-route efficiency.
Verify route data and ensure routes are closed on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and protection of company assets, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate with drivers about route progress and the information they need.
Evaluate and escalate driver performance issues or concerns.
Use route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers and educating drivers about missed pickups and prevention strategies.
Create routes that maximize capacity and review per-driver daily load goals to maximize profitability.
Monitor daily routing activities, resolve delivery and pickup issues, and assess the need for swing routes.
Analyze swing-route percentage trends to identify improvement opportunities.
Monitor and adjust current- and next-day plans as conditions change.
Understand daily disposal plans, identify optimal disposal sites for loads, and hold drivers accountable for using assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Design routes to reduce customer service issues and support driver safety, success, and efficiency while observing hours-of-service and weight requirements.
Analyze and prioritize customer commitments to ensure promised service is delivered.
Update call center communications daily and continually assess and communicate to reduce missed pickups and improve communication between the division and customers.
Evaluate route issues that may cause delays and use available tools to communicate with affected customers.
Review routing media and process service exceptions, general messages, and extra-service information to meet customer needs.
Execute universal service commitments to support high customer satisfaction.
Perform other job-related duties as assigned.