Logistic Analyst (Non-Remote) Englewood, Co!

Republic Services•Englewood, CO

3d•Onsite

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, efficient customer service. The role supports safety, customer experience, and productivity by analyzing and adjusting routes, resolving problems during transit, and coordinating service plans. It uses routing-system data and logistics information to improve route accuracy, efficiency, and capacity while responding to changing daily and next-day requirements. The analyst maintains communication with drivers, evaluates route progress and performance, coordinates missed pickups and customer service commitments, and works with the Operations Manager on disposal plans and updates. The role also supports customer satisfaction by prioritizing service promises, keeping call-center communication current, reviewing service exceptions and extra-service requests, and communicating route delays to impacted customers. Other job-related duties may be assigned.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skill with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role preferred.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and update routing to improve standardization, efficiency, and accuracy using the internal routing platform.
Use routing-system visibility and flexibility to respond to same-day changes and plan for next-day customer service needs.
Ensure routes are closed on time by verifying data accuracy and maintaining a durable close-route process.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and Company asset security, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate regularly with drivers about route progress and necessary information.
Evaluate and escalate driver performance issues or concerns for resolution.
Use route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers accordingly.
Evaluate and educate drivers regarding missed pickups and develop strategies to prevent future failures.
Create routes that maximize capacity and review loads-per-driver-per-day goals to support profitability.
Monitor daily routing activities and resolve issues to keep pickups and deliveries on time.
Assess the need for swing routes, identify swing opportunities, and analyze swing-percentage trends for improvement opportunities.
Monitor and adjust current-day and next-day plans as conditions change.
Understand daily disposal plans, identify optimal disposal sites for loads, and hold drivers accountable for using assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be pulled forward to improve efficiency and customer experience.
Interact courteously with customers as required.
Design routes to support driver safety, success, and efficiency, and to prevent customer service issues and hours-of-service or weight-compliance problems.
Analyze and prioritize customer commitments to ensure customers are serviced and promises are kept.
Update call-center communications daily and maintain ongoing communication to reduce missed pickups and improve communication between the division and customers.
Evaluate route issues that may cause delays and use available tools to communicate with affected customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Execute universal service commitments to support the highest level of customer satisfaction.
Perform other job-related duties as assigned.