Localization Project Manager

Smartling

18h•Remote

About The Position

Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. We're looking for a Localization Project Manager based in the US Central or Mountain time zones to join our Managed Services team. In this role, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships.

Requirements

2+ years of experience in localization or translation project management, ideally within a managed services or agency environment
Solid understanding of localization file formats, content types, and CAT/TMS tooling
Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
Experience coordinating with cross-functional teams across engineering, QA, and vendor management
Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
Strong written and verbal communication skills
A home office setup conducive for working remotely, and the ability to work effectively as a remote team member

Nice To Haves

Hands-on experience with Smartling or a comparable TMS platform
Experience in a SaaS or platform-based localization environment
Fluency or working proficiency in a second language
Interest in language, technology, or global content strategy

Responsibilities

Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs
Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements
Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks
Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team