Localization Project Manager, Life Sciences

LILT (Production)•San Francisco, CA

20h•Remote

About The Position

LILT’s Production Team is a global workforce, operating across four continents, passionate about localization and making information accessible to all. The Team spans project management, program management, quality, and talent management, working with some of the world’s largest organizations. Working in LILT’s Production Team provides access to leading tools, collaborative teammates, and opportunities to make a real impact. The Project Manager, Production ensures successful production execution across a portfolio of Life Science accounts. This role is a fundamental component of the production life cycle, ensuring projects are delivered on-time, on budget and to accepted quality standards. The Project Manager, Production will have customer facing production duties as well as internal responsibility to delegate project coordination and administrative work to teams of Production Coordinators. LILT's mission is to make the world's information available to everyone, no matter the language they speak, by leading the transformation in how the world communicates through AI.

Requirements

A Bachelor’s degree, or equivalent
2+ years of proven project management experience in clinical trials localization
Excellent client-facing and internal communication skills
Solid organizational skills including meticulous attention to detail and multitasking skills
Able to meet deadlines and work under pressure

Nice To Haves

Master’s degree preferred
2+ years of proven project management experience in clinical trials localization preferred

Responsibilities

Able to complete project management tasks autonomously
Responsible for maintaining resources, core teams and pipeline to support project management work
Responsiveness to internal and external comms within pre-defined SLAs
Risk analysis to identify risks, potential issues, plan to and mitigate them
Able to define and delegate admin work to PCs Interns
Able to take responsibility for end to end project deliverables in accordance with SLAs
Effectively balances and manages priorities across a variety of task types and customers
Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines
Escalates issues or problems to manager in an effective manner, along with proposed solutions
Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices
Responsible for CM, Quality and OTD KPIs
Manage the end to end project management workflow
Ensure all projects are delivered on time as per customer SLA
Manage quality at project level - including Review, Verification, QA, LQE
Responds quickly and efficiently to internal and external stakeholders
Ensure all system admin, including data entry, is accurate
Process and approves invoicing and payments
Perform file analysis and engages with Solutions team for support on file types
Creates and monitors linguistic assets (TM, Style Guides, reference material)
Demonstrates a deep understanding of all production workflows and processes related to their accounts
Utilize systems and tools released by Production Enablement
Train supporting resources on key production processes and methodology
Develop and maintain process documentation related to their task load and the tasks delegated to other resources
Consistently follow correct protocols for tasks and accounts
Monitor and enforce adherence to correct production procedures
Provides insight to Strategist into revenue forecasts based on production volume
Manage quality complaints and feedback received from stakeholders
Raise Customer Support tickets for 100% of production blockers (Jira)
Identifies resource requirements for production work
Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed
Completes ongoing risk assessment and mitigation for all production areas
Manage linguist communication for all projects