Local Billing Lead

ASSA ABLOY•Monroe, NC

About The Position

ASSA ABLOY Entrance Systems is seeking a Local Billing Lead (described in the role section as Lead Billing Administrator) to provide day-to-day leadership and support to Billing Administrators who invoice customer service calls. The role processes and oversees service-related billing transactions, ensuring they are accurate, complete, and compliant with established billing guidelines. It also supports daily operations, workload management, and reporting for the Service Invoicing Manager.

Requirements

Knowledge of billing processes, controls, and best practices.
Associate’s degree or equivalent combination of education and experience.
At least 2 years of billing and/or customer service experience.
Proficiency in Microsoft Office applications, including Excel, Word, and spreadsheets.
Excellent written and verbal communication skills.
Strong attention to detail, organization, and time management abilities.
Ability to multitask, prioritize work, and solve problems in a fast-paced environment.
Ability to work independently and collaborate effectively with a team.
Ability to coach, guide, and positively influence peers.
Flexibility to work overtime during month-end close or periods of increased workload.
Professional demeanor and a positive, solution-oriented attitude.

Responsibilities

Provide day-to-day leadership, guidance, and support to Billing Administrators responsible for invoicing customer service calls.
Process and oversee service-related billing transactions for accuracy, completeness, and compliance with established billing guidelines.
Review and audit team members’ billing work, resolve errors or inconsistencies, and provide coaching or guidance.
Train and support new and existing billing staff on processes, systems, and best practices.
Handle billing questions, exceptions, and complex issues before escalation to a manager.
Collaborate with Accounts Receivable, field branches, and internal partners to support accurate billing and minimize customer disputes or delays.
Maintain accurate customer and end-user information in billing systems.
Analyze billing and service call reports to identify trends, issues, and improvement opportunities.
Support the Service Invoicing Manager with daily operational activities, workload management, and reporting.
Assist with process documentation and participate in continuous improvement initiatives.
Perform additional administrative or project-based tasks as assigned by the Manager.