Local Billing Lead

ASSA ABLOY•Monroe, NC

About The Position

As the Lead Billing Administrator, you will provide day-to-day leadership, guidance, and support to a team of Billing Administrators responsible for invoicing customer service calls. You will oversee and process billing transactions related to service activity, ensuring accuracy, completeness, and compliance with established billing guidelines. The role supports the Service Invoicing Manager with daily operational activities, workload management, and reporting needs, and contributes to process documentation and continuous improvement initiatives.

Requirements

Knowledge of billing processes, controls, and best practices.
Associate’s degree or an equivalent combination of education and experience.
At least 2 years of billing and/or customer service experience.
Strong proficiency in Microsoft Office applications, including Excel and Word, and spreadsheets.
Excellent written and verbal communication skills.
Strong attention to detail and proven organizational and time-management abilities.
Ability to multitask, prioritize work, and solve problems in a fast-paced environment.
Ability to work independently and collaborate effectively within a team.
Ability to coach, guide, and positively influence peers.
Flexibility to work overtime during month-end close or periods of increased workload.
Professional demeanor and a positive, solution-oriented attitude.

Responsibilities

Provide day-to-day leadership, guidance, and support to Billing Administrators responsible for invoicing customer service calls.
Process and oversee service activity billing transactions, ensuring accuracy, completeness, and adherence to billing guidelines.
Review and audit team members’ billing work, identify errors, resolve inconsistencies, and provide coaching or guidance.
Train and support new and existing billing staff on processes, systems, and best practices.
Act as an escalation point for billing questions, exceptions, and complex issues before manager involvement.
Collaborate with Accounts Receivable, field branches, and internal partners to ensure accurate billing and minimize customer disputes or delays.
Maintain accurate customer and end-user information in billing systems.
Analyze billing and service call reports to identify trends, issues, and opportunities for improvement.
Support the Service Invoicing Manager with daily operations, workload management, and reporting.
Assist with process documentation and participate in continuous improvement initiatives.
Perform additional administrative or project-based tasks as assigned by the Manager.