Billing Development Lead

IL LLP•Chicago, IL

3d•Hybrid

About The Position

The Billing Development Lead supports the development, implementation, and continuous improvement of firmwide billing processes, technology solutions, and related initiatives. Working with the Billing Development Senior Manager and stakeholders across Accounting, Billing, IT, and other areas, the Lead manages assigned projects and workstreams, evaluates processes and systems, develops solutions and improvements, and supports implementation and adoption. The role serves as an emerging subject matter expert on billing processes and technology and applies a broad understanding of the revenue cycle to promote consistent practices, effective training, and operational improvements across the Billing function. The position also supports billing system implementations, conversions, and upgrades; develops and delivers onboarding and training; maintains the Billing Knowledge Base and process documentation; and coordinates with internal teams to resolve billing technology issues. Travel to U.S. offices may be needed.

Requirements

Associate's degree in Business, Accounting, Finance, or a related field, or equivalent relevant work experience.
At least 7 years of relevant experience in billing, financial operations, financial analysis, operational analysis, or a related area.
Experience evaluating business processes, conducting root cause analysis, and developing or implementing process improvements.
Experience supporting or leading projects involving business processes, systems, or technology implementations.
Experience with 3E or comparable legal billing or financial management technology.
Advanced proficiency in Microsoft Excel and proficiency in Microsoft Word and PowerPoint.
Demonstrated ability to communicate effectively with stakeholders across functions and organizational levels.
Strong organizational skills and attention to detail.
Good judgment and strong interpersonal communication skills.
Strong analytical and problem-solving skills.
Ability to work harmoniously and effectively with others.
Ability to preserve confidentiality and exercise discretion.
Ability to work under pressure and manage multiple projects with competing deadlines and priorities.

Nice To Haves

Bachelor's degree in Business, Accounting, Finance, or a related field.
Experience working in a law firm or other professional services environment.
Experience developing and delivering training or onboarding related to billing processes or technology.

Responsibilities

Lead assigned billing development projects and workstreams from planning through implementation, coordinating stakeholders, deliverables, documentation, timelines, and follow-up activities.
Evaluate billing processes and systems, conduct root cause analysis, and recommend and implement improvements to efficiency, consistency, and effectiveness.
Serve as a subject matter resource on billing technology solutions, processes, and procedures, providing guidance and support to Billing personnel.
Partner with Firmwide Accounting and Billing management to develop and implement billing procedures, training materials, and tools that support consistent practices across offices.
Support billing system implementations, conversions, and upgrades by documenting business requirements, coordinating testing, identifying issues, and supporting deployment and post-implementation activities.
Collaborate with billing partners, Billing personnel, IT, other Firm departments, and clients, as appropriate, to address questions, resolve implementation issues, and support billing initiatives.
Develop and deliver onboarding and training for Billing personnel and contribute to the ongoing development of the global Billing training program, including travel to U.S. offices as needed.
Maintain the Billing Knowledge Base and related process documentation so information remains accurate, current, and accessible to the Billing team.
Coordinate with Sidley IT and other internal teams on billing technology issues and action items, tracking progress and facilitating timely resolution.
Perform due diligence and ad hoc analysis to support billing initiatives, process improvements, and informed decision-making.