Lead, Billing

Torys LLP

17h•Hybrid

About The Position

The Lead, Billing is a subject matter expert in Billing and eBilling operations and provides key support to the teams. Working closely with the Manager, Billing, the role removes barriers to productivity, shares best practices, provides coaching and mentoring, and helps ensure teams have the tools, technology, and training they need. The Lead provides functional guidance on billing operations, handles complex account and tax matters, supports client and lawyer concerns, maintains billing systems, and contributes to service improvements and team development. This position follows a hybrid work model, with three days per week in the office. New hires are expected to work in the office more frequently during their first few months to receive cross-training. This posting is for an existing vacancy. Salary is determined based on skills, experience, and qualifications. Offers are subject to criminal record, social media, employment, and educational background checks. Torys uses AI-powered tools during initial candidate shortlisting and screening, with applications reviewed and decisions made by its Human Resources team. The firm is committed to diversity and to an inclusive and accessible work environment; accommodations are available for applicants with disabilities.

Requirements

Post-secondary degree or diploma in Accounting or a related field, or equivalent experience sufficient to perform the essential requirements of the role.
At least 5 years of Billing and eBilling experience.
At least 1 year of experience providing functional guidance and mentorship.
Proficiency in the MS Office product suite, time entry, and related accounting systems.
Strong interpersonal skills and the ability to establish and build trust-based working relationships.
Ability to lead and model healthy team dynamics, including supportive collaboration, inclusive communication, joint problem solving, and conflict resolution.
Demonstrated ability to challenge the status quo, improve ways of working, and deliver services more efficiently and effectively.
Exceptional client service skills and a demonstrated record of going above and beyond to serve clients.
Excellent written and oral communication skills, including the ability to interact effectively and diplomatically with individuals at all organizational levels.
Strong organizational, attention-to-detail, and time-management skills, with the ability to prioritize and meet deadlines in a high-pressure environment.
Expert troubleshooting and problem-solving skills, including initiative and the ability to identify alternative solutions.
Sound judgment and the ability to handle confidential information with utmost discretion.
Ability to work overtime to meet client demands when required.

Nice To Haves

Billing and eBilling experience within a professional services firm is preferred.

Responsibilities

Provide functional guidance to Billing and eBilling teams to ensure bills are accurate, issued within standard turnaround times, and reflect correct fee and cost arrangements in the system.
Serve as the primary escalation point for client and lawyer concerns, escalating unresolved issues to the Manager, Billing, as required.
Act as a subject matter expert on tax handling and complex account processing, including reconciliations, splits, and alternative fee arrangements (AFAs).
Work with the Manager, Billing, to address eBilling rejections proactively and identify process improvements.
Liaise with Partners and Legal Assistants on complex billing arrangements and compliance with Outside Counsel Guidelines (OCGs).
Maintain billing system integrity through testing, troubleshooting, and creating templates and proformas.
Communicate system maintenance and implementation needs to internal stakeholders and external vendors to resolve technical issues.
Collaborate with the Pricing Team and Manager, Billing, to implement volume discounts and rate adjustments.
Review and resolve work-in-progress (WIP) credit balances, identify root causes, and apply appropriate solutions.
Report key performance metrics, such as utilization and billing statistics, to identify trends, assess service standards, and inform training needs.
Support audit inquiries and prepare the reserves report as required.
Provide direction, mentoring, technical support, and development support to team members to promote engagement, accountability, and service standards aligned with department goals.
Support onboarding of new team members by providing direction, mentoring, and training on Billing processes.
Work with the Manager to foster a positive, collaborative team environment through respectful conduct, open communication, and supportive collegial behaviour.
Identify inefficiencies, best practices, technology requirements, and training needs to improve team performance.
Collaborate with the team and other departments to evaluate new technologies and provide feedback and recommendations for enhancements.
Participate in projects and initiatives as required.
Work overtime to meet client demands when required.