Security Supervisor Tech Site

Allied Universal • San Francisco, CA

4d • Onsite

About The Position

Allied Universal is hiring a Lobby Supervisor to manage and supervise Lobby Receptionist personnel and provide security access control through lobbies, badging, and special events for multiple sites serving a high-profile customer. The role oversees day-to-day operations across lobbies, Badge & ID, Visitor Centers, and large events, and acts as a liaison among the customer, Account Manager, and lobby receptionists.

Requirements

• High school diploma or equivalent.
• Licensing requirements may apply under state or local laws and may be required before employment.
• Must possess or be able to obtain a SECRET clearance with the Department of Defense.
• At least one year of experience in security, law enforcement, or military service.
• Must have at least one of the following: active-duty military, military reserves, or National Guard service; Auxiliary Police or Police Cadets service; or at least one year of verifiable, successful supervisory experience in a security-related industry.
• Ability to operate radio or telephone equipment and/or console monitors.
• Ability to interact cordially and communicate with the public.
• Effective oral and written communication skills.
• Problem-solving and active-listening skills.
• Ability to assess and evaluate situations effectively and identify critical issues quickly and accurately.
• Ability to compile, sort, and interpret data; research and investigate; and compile information.
• Ability to mediate conflict with tact and diplomacy.
• Ability to write informatively, clearly, and accurately.
• Teamwork and attention to detail.

Nice To Haves

• Military Occupational Specialty related to law enforcement or security, such as Military Police or Elite Military Forces, combat arms, or a support role in a Combat Zone.
• Graduation from a certified public safety academy (military or civilian), or verified work experience in law enforcement, adult corrections, or the firefighter field.
• Bachelor’s degree in law enforcement or criminal justice-related studies.
• At least eight years of service in any military branch.
• Associate’s degree or 60 credits or higher in law enforcement or criminal justice with current or prior active military service.

Responsibilities

• Supervise and coordinate the delivery of quality services to the client.
• Act as a liaison between the customer, Account Manager, and lobby receptionists.
• Supervise lobby staff, providing coaching, recognition, and discipline within the approved empowerment range.
• Supervise day-to-day operations at the site for lobbies, Badge & ID, Visitor Centers, and large events.
• Enforce Allied Universal policies as outlined in handbooks and executive memos.
• Assist the Account Manager in identifying, meeting, and exceeding customer needs.
• Meet all contractually scheduled hours while maintaining a minimum of unbilled overtime.
• Coordinate or conduct site-specific on-the-job training, client-specific training, and annual refresher training for lobby personnel.
• Manage uniforms, equipment, supplies, and vehicles used at the account, maintaining appropriate inventories and maintenance checklists.
• Communicate staffing needs to the Account Manager or recruiters using a Requisition Form, and assist with identifying and interviewing candidates.
• Ensure lobby personnel receive appropriate training and develop their technical and professional skills.
• Manage performance through coaching, counseling, discipline, performance evaluations, and recognition.
• Assist with communicating policies, company announcements, and job openings.
• Perform operational and related functions, including payroll, reviewing and maintaining incident reports, and assisting with security surveys and post orders.
• Respond to client requests.
• Make emergency notifications as necessary under site Post Orders.
• Provide subordinates with direction and instruction regarding their duties.
• Make disciplinary action and commendation decisions concerning security personnel.
• Recommend productivity improvements and cost reductions to management.
• Recommend physical security surveys, job safety analyses, and post orders.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED