Lobby Security Officer in Plano, TX

Marksman Security•Plano, TX

5d•Onsite

About The Position

Marksman Security is seeking an outgoing, enthusiastic, and responsible individual for a Full-Time Lobby Security Officer position in Plano, Texas. This role is in a professional, customer-service-driven environment at a headquarters location, requiring the highest level of professionalism, customer service, and technology skills. The ideal candidate will have previous experience in a Front Desk and Lobby Setting with a valid Texas State Security Guard Card. This is a high-accountability role where performance is visible and offers a fast path to advancement for consistent performers. Marksman Security is a nationally recognized Top Workplace, dedicated to building personalized security solutions and fostering employee careers.

Requirements

At least 21 years of age or older
High school diploma or equivalent
Non-Commissioned security license through the state of Texas
Valid Security Guard Card
Active TEXAS State training and Guard Card licensing
Previous dispatch experience required
Strong customer service skills
Familiarity with report writing
Monitoring and surveillance experience
Must be able to multitask and prioritize assigned tasks
Previous security experience is required
Attentive to detail
Must be able to multitask in a fast-paced environment
Previous experience utilizing security equipment and protocols required
Must be able to pass pre-employment screening (background and drug)

Nice To Haves

Previous experience in Front Desk and Lobby Setting

Responsibilities

Monitor emails, access control, and alarm systems in real-time.
Monitor the facility's CCTV to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized people.
Dispatch field security officers and emergency responders during incidents.
Manage incoming phone calls and alerts via internal communications system, national weather, and act quickly and decisively.
Document incidents accurately in security electronic reporting platforms.
Follow standard operating procedures and escalation protocols.
Provide support during emergencies (fire, medical, intrusions, natural disasters).
Utilize internal communications systems, including radio, intercom, telephone, PA systems, and computer-based software with a high level of professionalism.
Operate facility badging software, including enabling and disabling badges.
Provide security support for various client projects and events.
Administer all client policies for controlling access to client property.
Front Desk duties including customer service, access control, CCTV monitoring, package distribution, and visitor announcements.