Lobby Bar Manager - La Concha Resort

The Condado Collection•San Juan,

2d•Onsite

About The Position

The Lobby Bar Manager oversees all bar operations and monitors compliance with food and beverage policies, standards, and procedures. The manager is responsible for maintaining service quality and operational standards, meeting customer expectations, supporting financial objectives, and ensuring compliance with food safety regulations and health code standards. The role includes managing budgets, staffing, vendor relationships, events, and menu development, while fostering a motivated, collaborative, and service-focused team environment. The manager recruits, hires, trains, coaches, and provides performance feedback to food and beverage staff, including servers, bartenders, and support personnel. They analyze sales trends to identify revenue-growth and cost-saving opportunities, negotiate contracts, manage vendor relationships, and create bar menus that reflect costs, trends, and techniques. The role also requires flexibility to work various shifts, including weekends and holidays, and full bilingual proficiency in English and Spanish.

Requirements

Proven food and beverage management experience, including a minimum of 4 years in a supervisory role.
Proficiency in restaurant functions including food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Strong leadership and interpersonal skills, including the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving abilities.
Knowledge of industry trends and beverage techniques.
Ability to coordinate a wide range of activities simultaneously under pressure and recommend appropriate solutions to restaurant problems.
Flexibility to work various shifts, including weekends and holidays.
Fully bilingual in English and Spanish.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Responsibilities

Oversee lobby bar operations and monitor compliance with food and beverage policies, standards, and procedures.
Operate department equipment as necessary and report malfunctions.
Supervise staffing levels to meet guest-service, operational, and financial objectives.
Develop events with specific goals and plans, and prioritize and organize work to accomplish them.
Monitor and maintain employee productivity.
Ensure team members and supervisors understand the brand-specific philosophy and service culture.
Maintain the operating budget and ensure standards and legal obligations are followed.
Assist supervisors in understanding team members’ changing needs and expectations and how to exceed them.
Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
Establish and maintain open, collaborative relationships with employees.
Create a work environment emphasizing motivation, empowerment, teamwork, and passion for service; remain approachable and available to team members.
Serve as a role model by demonstrating appropriate behaviors and brand-specific service culture.
Manage day-to-day operations, monitor quality and standards, and meet customer expectations.
Take proactive approaches to guest and employee concerns and respond promptly to customer-service department requests.
Negotiate contracts and manage vendor relationships to optimize cost and quality.
Recruit, hire, and train food and beverage staff, including servers, bartenders, and support personnel.
Provide ongoing coaching and performance feedback to support service excellence.
Analyze sales trends and identify opportunities for revenue growth and cost savings.
Ensure compliance with food safety regulations and health code standards.
Create bar menus based on cost, current trends, and techniques.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
Develop and maintain positive working relationships, support shared team goals, and listen and respond appropriately to employee concerns.