Lobby Attendant - Housekeeping (FT)

Grand Traverse Resort and Spa•Acme, MI

26d

About The Position

The Lobby Attendant serves internal and external resort guests by maintaining and cleaning public and employee areas to a 4 Diamond standard. The role covers resort spaces such as restrooms, pools, locker rooms, the clubhouse, and Afternine, and requires guest-focused service, communication with other departments, and adherence to resort procedures and environmental practices. The attendant keeps public restrooms stocked and clean, maintains locker rooms and the lobby, and dusts, mops, or vacuums resort areas as directed. The position also requires responding promptly to pages, securing assigned equipment and keys, reporting unusual conditions or damage, and completing other assignments as requested. Candidates must be at least 18, hold a valid Michigan driver’s license, and be insurable under the resort’s policy. Some housekeeping experience is preferred; resort knowledge is helpful. A positive attitude, open communication, and commitment to high service standards are expected. Applicants must pass a background investigation and drug screen as a condition of employment.

Requirements

Must be at least 18 years of age.
Must have a valid Michigan driver’s license.
Must be insurable under the resort’s policy.
Must pass a background investigation and drug screen as a condition of employment.
Must be able to work under stressful conditions within designated time frames and take direction as business dictates.
Must wear an earpiece at all times.
Must be able to clean bathrooms that may be in adverse conditions.
Must occasionally lift and/or move up to 50 pounds.
Must have a positive, upbeat attitude and open written and verbal communication skills.
Must be dedicated to ensuring the highest possible service level.

Nice To Haves

Some housekeeping experience is preferred.
Knowledge of a resort is helpful.

Responsibilities

Become familiar with resort areas, including restrooms, pools, locker rooms, the clubhouse, and Afternine.
Support effective communication between housekeeping and other departments using the Wow, Go & Please strategy.
Keep the radio, cart, and keys safe and secure.
Respond immediately to pages.
Follow the required knocking procedure before entering public restrooms.
Report unusual circumstances and major carpet stains to a supervisor.
Offer assistance to guests.
Report damage to furniture or furnishings to a supervisor or the housekeeping office immediately.
Keep public restrooms stocked and clean to housekeeping management’s expectations.
Maintain locker rooms and empty dirty garbage and linens where applicable.
Dust, mop, and vacuum resort areas as needed and as requested by supervisors.
Maintain the lobby, including furniture and windows, and dust and vacuum to create a positive first impression.
Complete assignments as requested.
Follow grooming and dress standards in the Employee Handbook.
Maintain open communication with the supervisor.
Understand and follow the resort’s environmental practices.
Perform other duties as assigned.