Lobby Ambassador (Full-Time)- Century Plaza North Tower

Action Property Management • Los Angeles, CA

34d • Onsite

About The Position

Action Property Management is seeking a full-time Lobby Ambassador to join their Century Plaza North Tower team in Century City. This role involves representing Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. The Lobby Ambassador will maintain the appearance of the front desk area, lobby, and main elevators, monitor lobby activity, maintain access control, provide concierge services, complete a Daily Activity Report, answer and direct phone calls, receive and distribute resident parcels, and address resident and guest concerns and questions. A strong understanding of the association's governing documents is also required.

Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• At least 1 year of customer service experience.

Nice To Haves

• Hospitality, luxury retail or fine dining experience is preferred.
• Hospitality Management college students or recent graduates are highly desired.
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate a strong understanding of the association's governing documents

Benefits

• medical
• dental
• vision
• pet insurance
• 401(k) with company match
• life and disability support
• generous paid time off, including vacation hours, sick time, and company-observed holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed