Loan Workout Specialist

Wells Fargo Bank•Des Moines, IA

9h•Hybrid

About The Position

Wells Fargo is seeking a Loan Workout Specialist in Collections as part of Commercial Banking Operations. The role supports internal and external customers on complex collection portfolio initiatives, with the goal of reducing delinquency and restructuring loans. It evaluates risk and account information, coordinates loan renewals, negotiates workout solutions, and addresses loan recovery, collateral, and title issues. The position also reviews operational challenges, monitors portfolio policy compliance and risk ratings, recommends resolutions, and identifies process improvements. The specialist exercises independent judgment, coaches and trains colleagues, participates in departmental projects, and collaborates with peers, colleagues, and managers to achieve goals. The position is located in Des Moines, Iowa, and offers a hybrid work schedule. Additional hours may be needed. Visa sponsorship and relocation assistance are not available. The posting end date is October 27, 2026, though the posting may close earlier due to applicant volume.

Requirements

At least 2 years of Loan Workout or Commercial Lending experience, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to work additional hours as needed.
Must not require Visa sponsorship for this position.

Nice To Haves

At least 2 years of late-stage, high-dollar collections experience.
At least 2 years of experience in equipment finance and leasing.
At least 1 year of supervisory experience.
Experience coaching, training, and mentoring team members.
Commercial banking experience.
Ability to interpret and comprehend complex legal documents.
Strong analytical skills with high attention to detail and accuracy.
Ability to manage a pipeline of work from assignment through completion.
Excellent verbal, written, and interpersonal communication skills.
Experience resolving escalated and complex customer issues.
Ability to organize and manage multiple priorities.
Strong organizational, multitasking, and prioritizing skills.

Responsibilities

Support internal and external customers on complex collection portfolio initiatives to reduce delinquency and restructure loans.
Evaluate risk and analyze account information, including financial statements and total relationship information.
Coordinate the initial loan renewal process and negotiate with borrowers or attorneys to determine workout solutions.
Restructure supervised loans, recover charged-off loans, research account equity to determine full or partial charge-off, or attend foreclosure sales.
Research and resolve title and collateral perfection issues.
Research, evaluate, and select alternatives for complex operational challenges involving low- to medium-risk deliverables.
Monitor the portfolio for policy compliance and adhere to risk ratings.
Identify process improvement opportunities within the Loan Workout area.
Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in applicable functions, policies, procedures, and compliance requirements.
Coach and assist less experienced colleagues.
Provide issue-specific training and participate in departmental projects.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Execute applicable risk programs, follow Wells Fargo policies and procedures, fulfill risk and compliance obligations, and escalate and remediate issues in a timely and effective manner.