Loan Workout Specialist

Wells Fargo•Des Moines, IA

2d•Hybrid

About The Position

Wells Fargo is seeking a Loan Workout Specialist in Collections as part of Commercial Banking Operations. The role supports internal and external customers on complex initiatives involving collection portfolio data, delinquency reduction, and loan restructuring. It evaluates risk and account information, including financial statements and total customer relationships, and coordinates loan renewals and workout negotiations with borrowers or attorneys. The specialist restructures supervised loans, works to recover charged-off loans, researches account equity and title or collateral perfection issues, and may attend foreclosure sales. The role also reviews operational challenges, monitors portfolio policy compliance and risk ratings, recommends resolutions, and identifies process improvements. It requires collaboration with colleagues and managers, coaching and training less experienced team members, and participation in departmental projects. The position offers a hybrid work schedule in Des Moines, Iowa, and may require additional hours as needed.

Requirements

At least 2 years of Loan Workout or Commercial Lending experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to evaluate risk and analyze financial and account information.
Ability to exercise independent judgment and develop expertise in applicable functions, policies, procedures, and compliance requirements.
Ability to collaborate with colleagues and managers to resolve issues and achieve goals.

Nice To Haves

At least 2 years of late-stage, high-dollar collections experience.
At least 2 years of experience in equipment finance and leasing.
At least 1 year of supervisory experience.
Experience coaching, training, and mentoring team members.
Commercial banking experience.
Ability to interpret and comprehend complex legal documents.
Strong analytical skills, with high attention to detail and accuracy.
Ability to manage a work pipeline from assignment through completion.
Excellent verbal, written, and interpersonal communication skills.
Experience resolving escalated and complex customer issues.
Ability to organize and manage multiple priorities.
Strong organizational, multitasking, and prioritizing skills.

Responsibilities

Support internal and external customers on complex collection portfolio initiatives to reduce delinquency and restructure loans.
Evaluate risk and analyze account information, including financial statements and total customer relationships.
Coordinate initial loan renewals and negotiate with borrowers or attorneys to determine workout solutions.
Restructure supervised loans and recover charged-off loans.
Research account equity to determine full or partial charge-offs, or attend foreclosure sales.
Research and resolve title and collateral perfection issues.
Review complex operational challenges, research alternatives, and select solutions for low- to medium-risk deliverables.
Monitor the portfolio for policy compliance and adhere to risk-rating requirements.
Identify process-improvement opportunities within the Loan Workout area.
Present recommendations for resolving complex situations and exercise independent judgment.
Coach and assist less experienced colleagues.
Provide issue-specific training and participate in departmental projects.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.