Loan Workout Specialist

Wells Fargo•Chandler, AZ

4d•Hybrid

About The Position

Wells Fargo is seeking a Loan Workout Specialist in Bankruptcy within Commercial Banking Operations. The role supports internal and external customers on complex initiatives involving collection portfolio data, delinquency reduction, and loan restructuring. The specialist evaluates risk and account information, coordinates loan renewals, negotiates workout solutions, restructures supervised loans, and addresses charged-off loans, equity, title, and collateral matters. The position also involves researching and resolving operational challenges, monitoring portfolio policy compliance and risk ratings, identifying process improvements, and presenting recommendations for complex situations. The specialist exercises independent judgment, develops knowledge of functional policies and compliance requirements, coaches less experienced colleagues, provides issue-specific training, participates in departmental projects, and collaborates with colleagues and managers to resolve issues and achieve goals. This position is based in Chandler, Arizona, and offers a hybrid work schedule. Candidates must be based out of the posted location. Additional hours may be required. The position is not eligible for visa sponsorship, and relocation assistance is not available.

Requirements

At least 2 years of Loan Workout or Commercial Lending experience, or equivalent demonstrated through work experience, training, military experience, education.
Ability to manage a pipeline of work from assignment through completion.
Strong attention to detail, including accuracy in grammar and a focus on eliminating errors.
Strong analytical skills and attention to detail and accuracy.
Excellent verbal, written, and interpersonal communication skills.
Ability to organize and manage multiple priorities.
Strong organizational, multitasking, and prioritizing skills.
Candidate must be based out of the posted location.
This position is not eligible for visa sponsorship.

Nice To Haves

Collections experience.
At least 2 years of bankruptcy experience.
Commercial banking experience.
Knowledge and understanding of equipment finance and leasing.
Ability to interpret and comprehend complex legal documents.
Experience interacting positively with difficult or irate customers.
Experience resolving and working through escalated and complex customer issues.

Responsibilities

Support internal and external customers on complex initiatives involving collection portfolio data, delinquency reduction, and loan restructuring.
Evaluate risk and analyze account information, including financial statements and the total customer relationship.
Coordinate initial loan renewal processes and negotiate with borrowers or attorneys to determine workout solutions.
Restructure supervised loans, recover charged-off loans, research account equity to determine full or partial charge-offs, or attend foreclosure sales.
Research and determine resolutions for title and collateral perfection issues.
Research, evaluate, and select alternatives to address complex operational challenges involving low- to medium-risk deliverables.
Monitor portfolios for policy compliance and adhere to risk rating requirements.
Identify process improvement opportunities within the Loan Workout area.
Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in functional policies, procedures, and compliance requirements.
Coach and assist less experienced colleagues.
Provide issue-specific training and participate in departmental projects.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Work additional hours as needed.