Loan Workout Specialist

Wells Fargo Bank•Chandler, AZ

2d•Hybrid

About The Position

Wells Fargo is seeking a Loan Workout Specialist in Bankruptcy as part of Commercial Banking Operations. The position supports internal and external customers on complex initiatives involving collection portfolio data, delinquency reduction, and loan restructuring. The specialist evaluates risk and account information, coordinates loan renewals, negotiates workout solutions, restructures supervised loans, and researches recovery, title, and collateral issues. The role also monitors policy compliance and risk ratings, identifies process improvements, presents recommendations, and exercises independent judgment while developing expertise in applicable functions, policies, procedures, and compliance requirements. The specialist coaches and assists less experienced colleagues, provides issue-specific training, participates in departmental projects, and collaborates with peers, colleagues, and managers to resolve issues and achieve goals. This position is based in Chandler, Arizona and offers a hybrid work schedule. Candidates must be based out of the posted location. The role is not eligible for visa sponsorship, and relocation assistance is unavailable. Additional hours may be required as needed.

Requirements

At least 2 years of Loan Workout, Commercial Lending experience, or equivalent demonstrated through work experience, training, military experience, or education.
Candidate must be based out of the posted location.
Ability to work additional hours as needed.

Nice To Haves

Collections experience.
At least 2 years of bankruptcy experience.
Commercial banking experience.
Knowledge and understanding of equipment finance and leasing.
Ability to interpret and comprehend complex legal documents.
Strong attention to detail, including accuracy in grammar and focus on eliminating errors.
Strong analytical skills with high attention to detail and accuracy.
Ability to manage a pipeline of work from assignment to completion.
Excellent verbal, written, and interpersonal communication skills.
Experience interacting positively with difficult or irate customers.
Experience resolving and working through escalated and complex customer issues.
Ability to organize and manage multiple priorities.
Strong organizational, multitasking, and prioritizing skills.

Responsibilities

Provide support to internal and external customers on complex initiatives relating to collection portfolio data, delinquency reduction, and loan restructuring.
Evaluate risk and analyze account information, including financial statements and total relationship information.
Coordinate the initial loan renewal process and negotiate with borrowers or attorneys to determine workout solutions.
Restructure supervised loans, recover charged-off loans, research account equity to determine full or partial charge-off, or attend foreclosure sales.
Research and determine resolutions for title and collateral perfection issues.
Review and research complex operational challenges, evaluating and selecting alternatives related to low- to medium-risk deliverables.
Monitor portfolio policy compliance and adhere to risk-rating requirements.
Identify process improvement opportunities within the Loan Workout area and scope of responsibilities.
Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in functions, policies, procedures, and compliance requirements.
Coach and assist less experienced colleagues.
Provide issue-specific training and participate in departmental projects.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Follow applicable risk programs and Wells Fargo policies and procedures; fulfill risk and compliance obligations; escalate and remediate issues; and make sound risk decisions.