Loan Workout Associate

Wells Fargo Bank•Sioux Falls, SD

2d•Hybrid

About The Position

Wells Fargo is seeking a Loan Workout Associate in Commercial Lending Operations within the Transaction & Processing division. The role supports internal and external customers on moderately complex initiatives involving collection portfolio data, delinquency reduction, and loan restructuring. The associate researches credit and account information, reviews problem loans and payment plans, and researches vendor remedies and recourse to determine loss projections. The position also involves reviewing lower-complexity collection portfolio or customer issues and applying company policies, procedures, and collection systems. The associate receives direction from a supervisor, exercises judgment within defined parameters, and develops understanding of Loan Workout functions and compliance requirements. The position has a hybrid schedule and requires willingness to work on-site at the stated location. It is not eligible for Visa sponsorship.

Requirements

At least 6 months of Loan Workout or Commercial Lending experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Willingness to work on-site at the stated location as part of the hybrid schedule.

Nice To Haves

Previous collection experience, including experience working with Power of Attorney and/or Letters of Authorization.
Experience in a financial services call center environment.
Direct customer service and/or vendor management experience, including working with debt settlement companies and/or attorney firms.
Excellent verbal, written, and interpersonal communication skills.
Experience using Enterprise Collections and Recovery Systems (ECAR).
Technical skills with First Data Resource (FDR), Hogan/SHAW, OTIS, IRRIS, POPS, and/or ICMP.

Responsibilities

Support internal and external customers on moderately complex initiatives involving collection portfolio data, delinquency reduction, and loan restructuring.
Research credit or account information.
Perform skip tracing and review workout and restructure problem loans and payment plans.
Research vendor program remedies and recourse to determine loss projections.
Review lower-complexity collection portfolio or customer issues, processes, policies, and procedures related to deliverables with narrower impact.
Apply company policies, procedures, and collection systems; adhere to risk ratings and compliance matters.
Identify opportunities for process improvements in the Loan Workout area.
Receive direction from a supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Fulfill applicable risk-program obligations, follow Wells Fargo policies and procedures, and timely escalate and remediate issues.