Loan Workout Associate

Wells Fargo & Company•Sioux Falls, SD

3d•Hybrid

About The Position

Wells Fargo is seeking a Loan Workout Associate in Commercial Lending Operations within the Transaction & Processing division. The role supports moderately complex initiatives involving collection portfolio data, delinquency reduction, and loan restructuring. It includes researching credit and account information, reviewing problem loans and payment plans, assessing vendor program remedies and recourse, and addressing lower-complexity collection portfolio or customer issues. The associate applies company policies, procedures, and collection systems; follows risk and compliance requirements; identifies process improvements; and works with peers, colleagues, managers, and customers to resolve issues and achieve goals. The position follows a hybrid schedule and requires willingness to work on-site at the stated location. It is not eligible for visa sponsorship.

Requirements

At least 6 months of Loan Workout or Commercial Lending experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice To Haves

Previous collections experience, including working with Power of Attorney and/or Letters of Authorization.
Experience in a call center environment in the financial services industry.
Direct customer service and/or vendor management experience, including working with debt settlement companies and/or attorney firms.
Excellent verbal, written, and interpersonal communication skills.
Experience using Enterprise Collections and Recovery Systems (ECAR).
Technical skills in First Data Resource (FDR), Hogan/SHAW, OTIS, IRRIS, POPS, and/or ICMP.

Responsibilities

Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data, delinquency reduction, and loan restructuring.
Research credit or account information.
Perform skip tracing and review workout and restructure problem loans and payment plans.
Research vendor program remedies and recourse to determine loss projections.
Review low-complexity collection portfolio or customer issues, processes, policies, and procedures for deliverables with narrower impact and readily obtainable answers.
Use company policies, procedures, and collection systems.
Adhere to risk ratings and compliance matters.
Identify opportunities for process improvements in the Loan Workout area.
Exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements, receiving direction from a supervisor.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.