Loan Workout Specialist

Wells Fargo Bank•Des Moines, IA

19h•Hybrid

About The Position

Wells Fargo is seeking a Loan Workout Specialist in Collections within Commercial Banking Operations. The role supports internal and external customers on complex collection-portfolio initiatives aimed at reducing delinquency and restructuring loans. It involves evaluating risk and account information, coordinating renewals, negotiating workout solutions, restructuring loans, recovering charged-off loans, resolving title and collateral issues, and monitoring portfolios for policy compliance. The specialist also identifies process improvements, recommends resolutions to complex situations, coaches colleagues, provides training, participates in departmental projects, and collaborates with peers and managers. The position offers a hybrid work schedule in West Des Moines, Iowa. Additional hours may be required. Visa sponsorship and relocation assistance are not available.

Requirements

At least 2 years of Loan Workout or Commercial Lending experience, or equivalent experience demonstrated through work, training, military experience, or education.
Strong analytical skills with attention to detail and accuracy.
Ability to manage a pipeline of work from assignment through completion.
Excellent verbal, written, and interpersonal communication skills.
Ability to resolve and work through escalated and complex customer issues.
Ability to organize and manage multiple priorities.
Strong organizational, multitasking, and prioritization skills.
Ability to work additional hours as needed.
Must not require Visa sponsorship for this position.

Nice To Haves

At least 2 years of late-stage, high-dollar collections experience.
At least 2 years of equipment finance and leasing experience.
At least 1 year of supervisory experience.
Experience coaching, training, and mentoring team members.
Commercial banking experience.
Ability to interpret and comprehend complex legal documents.

Responsibilities

Support internal and external customers on complex collection-portfolio initiatives to reduce delinquency and restructure loans.
Evaluate risk and analyze account information, including financial statements and total customer relationships.
Coordinate the initial loan renewal process and negotiate with borrowers or attorneys to determine workout solutions.
Restructure supervised loans, recover charged-off loans, research account equity to determine full or partial charge-offs, and attend foreclosure sales.
Research and resolve title and collateral perfection issues.
Review and research complex operational challenges and select alternatives related to low- to medium-risk deliverables.
Monitor portfolios for policy compliance and adhere to risk ratings.
Identify opportunities for process improvements within the Loan Workout area.
Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in relevant functions, policies, procedures, and compliance requirements.
Coach and assist less experienced colleagues.
Provide issue-specific training and participate in departmental projects.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Follow applicable risk programs, policies, and procedures; fulfill risk and compliance obligations; escalate and remediate issues; and make sound risk decisions.