Loan Support Specialist I

Glacier Bancorp, Inc.•Powell, WY

2d•Onsite

About The Position

The Loan Support Specialist I is responsible for accurately boarding new and renewed loans, processing payments, performing daily loan balancing, and reviewing daily reports to ensure compliance and accuracy. This role conducts quality assurance reviews on imaged loan files and associated documents, updates and monitors collateral insurance coverage, and manages cancellations and non-renewals. The position requires strong attention to detail, organizational skills, and the ability to perform additional duties as needed to support the loan servicing function, while adhering to our Core Values: Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, and Thrive Together.

Requirements

Zero to two years of similar or related experience, including preparatory experience is required.
High school diploma or equivalent is required.
Self-motivated, detail-oriented, and passionate about customer service.
Excellent organizational and time management skills; ability to prioritize multiple tasks and perform under pressure.
Strong problem-solving abilities, adaptability, and flexibility in day-to-day activities.
Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality.
Proficient in basic computer applications and standard office equipment.
Ability to work independently and collaboratively while maintaining professionalism.
The role demands the ability to handle multiple priorities calmly and professionally, exercise discretion, and maintain composure under deadlines and fast-paced conditions.
A significant level of trust, credibility and diplomacy is required.
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Nice To Haves

Recent banking experience is preferred.
Recent customer service experience is preferred.

Responsibilities

Maintain loan information, including boarding new and renewed loans, processing payments, loan advances, and performing second reviews of loan documentation and required maintenance reports.
Update customer information and process payoffs, closed loans, monthly balancing, and adjustments.
Answer customer and internal calls and emails promptly and professionally.
Maintain portfolio maintenance reports and other related documentation as needed.
Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Adhere to First Bank of Wyoming Company Core Values.
Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated timeframes. It is the individual’s responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary.
Responsible for adherence to Bank Security Policy and for reporting security risks to management.
Keep management appropriately informed of area activities and of any significant problems.
Support the bank’s mission by participating in Community Service and Bank-sponsored activities, while consistently representing the bank in a professional manner.
Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance.
Attend and actively participate in required meetings.
Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization.
Maintain a clean, organized, and customer-friendly work area; safeguard confidential information and adhere to professional appearance standards.
Additional duties as requested or assigned.