Loan Support Specialist III
About The Position
Provides lending support to Loan Officers and administrative support to the Lending Department by performing the following duties: Prepare and process most complex loan documents for new loans and renewals. Organize loan file documents according to loan type. Coordinate loan closings with title companies and ensure proper funding. Prepare escrow instructions and send necessary documents to title companies. Input loan details into the bank’s core system with accuracy. Set up and maintain loan-related reminders and ticklers. Process loan renewals and updates in the system. Process loan payments and credit line draws requests. Research and resolve customer inquiries. Prepare and update demand statements for title companies and customers. Handle paid loan files, including reconveyances, title and UCC releases and return of paid promissory notes to borrower. Prepare refund checks and maintain organized records. Obtains follow up items such as recorded Deeds of Trust, title policies and titles from the appropriate sources after loan has closed. Maintains ticklers. In conjunction with the Loan Support Supervisor, provides on-going training to Loan Support Rep I and II on the loan documentation system, funding and booking of loans on the Bank’s system of record, processing of loan payment and draw requests, and handling of customer inquiries. Will also assist Loan Support Supervisor in other training, as needed. Subject matter expert on borrower/entity types, loan types, and collateral types with implications for loan document processing. Subject matter expert in Bank loan and servicing system. Answers telephone calls for the loan department. Accurately maintains files in the loan department in compliance with bank procedures. Prepares copies of documents for filing and/or mailing. Scan and file documents. Perform other duties, as may be assigned by Supervisor.
Requirements
- High school diploma
- Four to five years related experience and/or training; or equivalent combination of education and experience
- Proficient understanding of the loan process and loan documentation
- Ability to read and comprehend instructions, correspondence and memos
- Ability to write correspondence
- Ability to effectively present information in one-on-one and small group situations to customers and other employees of the bank
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
- Ability to compute rate, ratio and percent
- Ability to apply common sense understanding to carry out detailed written or oral instruction
- Ability to deal with problems involving a few concrete variables in standardized situations
- Ability to work in a professional and confidential manner
- Excellent Customer Service skills
- Excellent organizational and time management skills, with the ability to multi-task
- Possess a high level of investigative, analytical skills – be detailed oriented
- Computer skills with working knowledge of Word, Excel, and Adobe Acrobat
- Familiar with computerized loan documentation/software such as LaserPro
- Familiar with loan processing software such as nCino
- Use of general office equipment
Nice To Haves
- Prior financial industry experience in loan department
Responsibilities
- Prepare and process most complex loan documents for new loans and renewals
- Organize loan file documents according to loan type
- Coordinate loan closings with title companies and ensure proper funding
- Prepare escrow instructions and send necessary documents to title companies
- Input loan details into the bank’s core system with accuracy
- Set up and maintain loan-related reminders and ticklers
- Process loan renewals and updates in the system
- Process loan payments and credit line draws requests
- Research and resolve customer inquiries
- Prepare and update demand statements for title companies and customers
- Handle paid loan files, including reconveyances, title and UCC releases and return of paid promissory notes to borrower
- Prepare refund checks and maintain organized records
- Obtains follow up items such as recorded Deeds of Trust, title policies and titles from the appropriate sources after loan has closed
- Maintains ticklers
- Provides on-going training to Loan Support Rep I and II on the loan documentation system, funding and booking of loans on the Bank’s system of record, processing of loan payment and draw requests, and handling of customer inquiries, in conjunction with the Loan Support Supervisor
- Assist Loan Support Supervisor in other training, as needed
- Act as subject matter expert on borrower/entity types, loan types, and collateral types with implications for loan document processing
- Act as subject matter expert in Bank loan and servicing system
- Answers telephone calls for the loan department
- Accurately maintains files in the loan department in compliance with bank procedures
- Prepares copies of documents for filing and/or mailing
- Scan and file documents
- Perform other duties, as may be assigned by Supervisor
Benefits
- Extensive benefits package
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Coverage available to employees and their eligible dependents
- Health savings account option
- Employee Assistance Program (EAP)
- Health rewards program
- Retirement savings plan
- 401(k) plan
- Profit-Sharing plans
- Short-term disability benefits
- Long-term disability benefits
- Education and training benefits
- Discounts on banking products and services
- Generous Paid Time Off (PTO) plan
- Paid holidays
- Pay for certain state recognized holidays (for employees in Utah and Nevada)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
101-250 employees
