Loan Servicing Specialist III

USALLIANCE Financial • Chelmsford, MA

11h • $27 - $33 • Hybrid

About The Position

This dynamic position will actively participate in the servicing of the Credit Union’s mortgage, consumer, specialty, and commercial loan portfolios. The incumbent in this position is expected to have prior knowledge of all general activities in the Loan Servicing department. This role is responsible for the timely and accurate processing of Loan Servicing requests from members and internal staff; management of loan servicing systems and processes; and will have focus on projects and special initiatives. This position requires collaboration with other servicing staff to provide high-quality service to our members.

Requirements

• Must have customer service experience and a minimum of 2 - 5 years’ servicing experience
• Adept at utilizing technology and various software platforms to process information
• The candidate must demonstrate interpersonal, organizational, and communication skills (verbal & written)
• The candidate should be detail oriented with the ability to work in a fast-paced environment
• Experience in Microsoft Office applications
• Transactional processing experience with strong commitment to providing excellent member service

Responsibilities

• Responsible for managing and completing loan servicing department projects and initiatives and participation as a key member of inter-departmental or vendor projects.
• Communicate effectively with other members of the loan servicing team and be a primary point of contact within the department to review and respond to member questions, system processing support, and back up for tasks within the department.
• Assist members via phone, email, and mail by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service.
• Provide member support by responding to internal phone calls, emails, customer relationship management (CRM) inquiries by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service.
• Perform loan account maintenance and financial transactions including payments, payment reversals and corrections, and payoffs in the core servicing system.
• Maintain a working knowledge of all internal software, vendor sites, and other electronic systems to enable completion of job responsibilities.
• Recommend procedural changes when appropriate and update and implement written procedures for the enhancement of work efficiencies and reduction of negative member impact/risk to the Credit Union.
• Manage the construction loan portfolio including but not limited to construction disbursement, minor conversions, and loan maintenance.
• Assist in the preparations of documentation for internal and government agency audits.
• Research, maintain and update loan rate indexes in core system.
• Manage the documentation, member communication and system updates for loan modifications requests.
• Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.
• Process loan sale transactions tasks including audit and delivery of collateral documents and processing of sale transactions in the core system.
• Responsible for the maintenance and monitoring of loan servicing general ledger accounts including researching and clearing exceptions.
• Review daily reports under for loan maintenance review procedures and audit to supporting documentation.
• Complete various other tasks as assigned that may include but are not limited to booking new loans, loan quality control reviews, collateral perfections, insurance tracking and force placement, preparing payoff quotes, release/satisfaction of collateral, tax and insurance escrow research and processing, document research.

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• Hybrid Schedule (min 3 days in office to maximize collaboration)
• A collaborative and inclusive work environment
• Paid Time Off, Wellness Time & Paid Federal holidays
• 401K with 6% match
• High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees