Loan Support Specialist I

Careers@C&N • West Milton, PA

20h

About The Position

You are detail-oriented, customer-focused, and looking for an opportunity to grow in the financial industry. At C&N, we’re seeking a Loan Support Specialist I to join our Commercial Lending team. This role is essential in ensuring a seamless lending experience for our clients by supporting lenders with loan processing, document preparation, and ongoing relationship management. You will play a key role in assisting commercial customers with their financial needs, helping to drive loan growth while maintaining accuracy and compliance. If you thrive in a fast-paced environment, enjoy collaborating with a team, and take pride in delivering exceptional customer service, this could be the perfect opportunity for you. Continue reading to learn more!

Requirements

• Education & Experience – You will need a high school diploma or general education degree (GED) and less than 1 year of previously related experience and/or training OR an equivalent combination of education and experience.
• Skills – You should possess well-developed abilities and a proven track record in the following areas:
• Strong communication and active listening skills
• Detail-oriented with strong research abilities
• Proficient in Microsoft Office Suite
• Ability to multitask in a fast-paced environment
• Action Oriented : Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
• Drives Results: Achieves goals despite challenges and motivates others to deliver strong outcomes.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.

Nice To Haves

• Understanding of loan systems is a plus

Responsibilities

• Client Relationship Support – Assist with client onboarding, answer inquiries, process loan payments and advances, and provide top-notch customer service.
• Loan Processing & Documentation – Prepare commitment letters, review loan documents for accuracy, assist with loan closings, and work closely with lenders and third parties.
• Loan Maintenance – Manage document tracking, handle loan disbursements, ensure compliance, and monitor loan renewals.
• Interdepartmental Collaboration – Work with various teams, including the appraisal department, central loan processing, and external partners like attorneys and title companies.
• Delinquency & Payment Management – Process payments, monitor delinquent loans, and keep lenders informed on past-due accounts.

Benefits

• Paid Time Off : Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings : 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness : Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage. Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care. Employer-paid life and disability insurance. Additional voluntary coverages to meet your unique needs.
• Career Development : Access to education and development programs and ongoing support for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED