Loan Support Consultant - Insurance Servicing - Midland

PNC•Little Rock, AR

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Consultant within PNC's Midland organization, you will be based within the PNC Midland footprint. Midland's Insurance Company Servicing Group is the primary contact on a portfolio of commercial real estate loans that Midland service for a life insurance company client. Our team provides full life of loan servicing, from loan origination to loan payoff. The ideal candidate will have customer services skills, the ability to read and understand loan documents, and perform various types of calculations. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)

Nice To Haves

Consulting
Customer Interaction
Decision Making and Critical Thinking
Effective Communications
Financial Analysis
Managing Multiple Priorities
Negotiating
Operational Functions
Products and Services
Relationship Management

Responsibilities

Applies advanced specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with high complexity or elevated borrower relationships to include increased communication and automony.
Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders.
These commercial real estate loans include CMBS, balance sheet and agency loans.
Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
Resolves non-compliant issues through written and verbal communication with both internal and external parties.
May review and process loan payments, escrows and reserve account disbursements.
May assist in the preparation of periodic reporting including investor, internal and regulatory reports.
May perform covenant compliance testing.
Must maintain accurate and up-to-date loan servicing records in the servicing system.
May support the onboarding of new loans and the transition of paid-off or transferred loans.
May support tax and insurance administration.
May perform collection activities on delinquent accounts.
May have funds disbursement authority.
Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
May serve as a subject matter expert, an initial point of esclation, and/or may provide specialty product training.
May perform one or more work processes.