Loan Servicing Support Associate

First Mid Bank & Trust•Mattoon, IL

2d•$18 - $20•Hybrid

About The Position

The Loan Servicing Support Associate is responsible for centralizing support for loan and insurance documentation following loan closures. This role involves general record-keeping and clerical functions to support First Mid Bank’s branches, customers, loan operations, and personnel. Key duties include reception, review and imaging of documentation, maintaining physical files, researching and following up on documentation issues, and processing documents from bank acquisitions. Exceptional service to both internal and external customers is essential.

Requirements

High School Diploma or equivalent.
Proficient in Microsoft Office Suite.
Basic understanding of loan processes and the bank’s core operating system.
Ability to handle detailed information accurately, promptly and confidentially.
Capable of managing a substantial workload of varying tasks.
Strong interpersonal skills with the ability to interact professionally with the team and customers.
Excellent customer service skills.
Possess the ability and drive to work independently and with a team in person and remotely.
Knowledge of internal policies, procedures and state and federal regulations to ensure compliance.

Nice To Haves

2+ years of clerical or banking experience preferred.
Insurance experience pertaining to Commercial and Consumer customers is preferred but not required.

Responsibilities

Opens, reviews and disburses daily mail and courier items to the appropriate employees.
Reviews documentation for appropriate signatures and completeness.
Reviews and images properly perfected vehicle titles received within the department.
Assists in obtaining updated insurance information or verifying adequate coverage amounts to protect the bank’s interest.
Utilizes resources to identify, research and resolve routine customer issues.
Collaborate with loan officers and support staff to address issues with loan documentation or processes.
Offers resources and information to loan support staff on proper submission of documentation.
Provide guidance to loan support staff on proper documentation submission.
Images documentation by doc type and completes keyword entries to facilitate future research.
Reviews Appraisals and Invoices for imaging in Collateral 360.
Files loan documents required to be maintained in paper form in the vault.
Maintain loan files in an organized manner and schedules reviews for purging.
Conducts bi-annual audit of collateral cabinets, communicating with loan officers as needed.
Reviews, images, purges and assembles loan files received from acquired banks.
Reviews and images insurance documentation received by the department.
Monitors internal reports following up with the appropriate staff on missing items, adding exceptions for tracking and follow-up when necessary.
Maintains up to date processes and procedure documentation utilized for daily tasks.
Complete required training specific to job responsibility.
Performs Peer training for daily tasks and escalated items.
Works scheduled hours as designated as a member of the Loan Servicing Staff.
Performs additional duties as assigned.