Loan Servicing Associate

Bank of Greene County•Village of Catskill, NY

just now•$19 - $21•Onsite

About The Position

The Loan Servicing Associate services the mortgage, consumer and commercial loan portfolio. This includes data entry into the Bank’s core processing system to record new loans and modifications, processing payments and satisfactions, assisting customers with loan inquiries, monitoring escrow and analysis, inputting rate changes, processing and tracking insurance, file maintenance, and preparing written notifications. The Loan Servicing Associate provides support and assistance to the originations staff and officers of the lending department.

Requirements

Associate’s degree in business, finance or related area preferred; or equivalent experience within a financial institution, loan department or similar area
Minimum of 1 year of Banking experience is strongly preferred.
Excellent customer service and interpersonal communication skills, both written and verbal
Strong attention to detail required.
Ability to work in a fast-paced work environment, with the ability to prioritize tasks.
Proficient in Microsoft Office software including Word and Excel, and experience with Fiserv DNA preferred

Nice To Haves

Associate’s degree in business, finance or related area preferred
experience with Fiserv DNA preferred

Responsibilities

Complete core system file maintenance for new or modified loan accounts.
Perform Quality Review of loan data to ensure accuracy and compliance with regulations.
Process payments, payoffs and corrections to loan accounts. Prepare payoff statements when requested.
Respond to customer inquiries, both those received by phone or through the department mailbox; escalate customer problems and complaints; counsel customers with special needs or requests
Research public websites to obtain tax information and pay property tax bills for escrowed accounts.
Process hazard and flood insurance payments for escrowed accounts.
Complete escrow analysis for new loans; assist with annual escrow analysis process.
Update daily, weekly and monthly rate indexes in the core system
Assist with preparation of written loan servicing procedures
Maintain autopay payment amounts and loan rates in the core system when necessary
Review and prepare daily notices to customers.
Maintain, track & complete processing associated with filing UCCs and DMV liens.
Track filing and receipt of mortgages and or title policies.
Prepare and file mortgage satisfactions.
Process returned mail for Lending. Customer outreach is sometimes required.
Organize loan files; ensure scanning of files is completed timely; assist with loan file retention process.
Sort and deliver mail for the lending building as needed.
Provide reliable support for other members of loan servicing, originations staff and AVP of Loan Servicing
Other duties as requested