Loan Servicing Specialist
About The Position
The Loan Servicing Specialist I performs various activities within the Loan Administration department. This role requires regular onsite attendance and the ability to work effectively in a team environment. The specialist is responsible for providing accurate, efficient, and exceptional customer service to both internal and external customers, while maintaining knowledge of bank regulations, security and compliance responsibilities, products, policies, and procedures. They must also complete all required training and maintain accurate and timely records for incomplete loan documentation.
Requirements
- High school diploma or general education degree (GED) required
- One to three years related experience
- Ability to read, comprehend simple instructions, short correspondence and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Working knowledge of computers and the internet.
- Basic functions using Microsoft Word and Excel.
Responsibilities
- Provides accurate, efficient and exceptional customer service to both internal and external customers
- Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines
- Satisfactorily completes all training required for the position
- Maintains accurate and timely records for incomplete loan documentation
- Ensures proper maintenance on loan accounts
- Audits new loan files for proper documentation
- Oversees escrow accounts on loans for taxes and insurance and performs escrow analysis
- Prepares real estate tax payments to various counties semi annually
- Process monthly Mortgage Insurance and Force Plan Insurance Billings
- Maintains monthly Flood Zone Reports
- Services sold secondary market loans according to investor guidelines
- Processes garnishments and tax levies
- Assist with the daily servicing functions of resolving issues either by direct telephone contact with borrowers, branch and customer support center personnel
- Contacts delinquent account customers by mail, confers with customer by telephone to secure payment.
- Prepares reports, enters data, sorts and files correspondence
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
