Loan Servicing Specialist

Bank of Oak Ridge•Oak Ridge, NC

11d

About The Position

This role is responsible for a variety of loan servicing processes, including processing loan transactions, payoffs, and collateral releases. The specialist will also be responsible for reviewing and clearing exceptions, tracking insurance policies, and filing UCC continuations. Additionally, the role involves preparing and approving loan operations wires, completing specific reports, processing modifications, renewals, and deferrals, and uploading loan activity reports into compliance software. Loan file administration and imaging of loan documentation are also key aspects of this position, along with responding to internal and external client inquiries. A strong understanding of Bank Secrecy Act and Anti-Money Laundering regulations is required, along with the ability to complete annual training.

Requirements

Minimum education level of HS diploma or equivalent.
At least 2 years of experience in loan operations at a bank or financial institution.
Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word and Outlook).
Precise attention to detail.
Team player with ability to work independently.

Responsibilities

Process Loan Servicing Transactions, including advances, fee refunds, and payment reversals.
Process Loan Payoffs and Prepare Collateral Releases.
Review, Track and Clear Loan Exceptions.
Record DOT / Title Policies / Vehicle Titles and monitor post-closing collateral exceptions for documents (DOT, title policies, and vehicle titles) to ensure finals are on accurate and imaged.
Track Flood Insurance and Collateral Insurance policies.
File UCC Continuations.
Review and perform needed maintenance from internal reports; including pre-authorization report, negative interest balance, closed loans with escrow, closed loan with zero balance, and closed loans.
Prepare and approve loan operations wires.
Complete USDA and NC Cap Reports.
Process Modifications, Renewals, and Deferrals.
Upload loan activity reports into Compliance software.
Loan File Administration.
Image Loan Documentation.
Respond to Internal and External Client Inquiries - Communicating Effectively, Researching Requests, Recommending Solutions & Ensuring Resolution.
Comply with Bank Secrecy Act and Anti-Money Laundering federal regulations and guidelines, internal bank policies, and complete annual training requirements.