Loan Servicing Specialist

First Northern Bank of Dixon•Sacramento, CA

4h•Onsite

About The Position

This role is responsible for performing general loan servicing activities, including payment processing support, escrow administration, and insurance and tax tracking. The position provides day-to-day account maintenance and customer support while ensuring accuracy, compliance, and timely resolution of servicing items.

Requirements

Accuracy and Thoroughness – strong attention to detail
Adaptability – can deal with frequent change, delays, or unexpected events without being derailed or becoming overwhelmed
Attendance – consistently at work on time
Collaboration – ability to work well with other departments and individuals, maintaining communication needed to keep the workflow going
Communication – precise and exact when delivering information
Compliance – consistently adhere to Bank policies and regulations, reinforce training to ensure that bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
Reliability – complete tasks on time or notifies appropriate person with an alternate plan
Teamwork – maintain a positive working relationship with your team members
Minimum of 2 years of experience working with loan processing systems, data entry, and Microsoft Office applications, with a foundational understanding of loan documentation and regulatory requirements.

Nice To Haves

Exposure to banking operations, financial institutions or mortgage servicing, and general administrative or financial operations support.

Responsibilities

Perform payment research and resolve discrepancies to ensure accurate loan account balances.
Maintain loan accounts by processing updates, corrections, and system changes as needed.
Administering escrow accounts, including setup, analysis, and ongoing maintenance.
Track and monitor insurance and tax requirements to ensure coverage compliance.
Process loan payoffs, including calculations and final account reconciliation.
Respond to customer and internal inquiries, providing timely and accurate servicing support.
Prepare and process borrower statements, notices, and required communications.
Ensure all servicing activities are completed in accordance with applicable federal and state regulations and company policies.
Provide additional support for tax and insurance functions, including issue resolution and follow-up.
Perform other duties assigned to support departmental operations