Loan Servicing Specialist

Climate First Bank

11h•Remote

About The Position

We are seeking a Loan Servicing Specialist who will play a vital role on the Loan Operations team, driving the success of the bank’s commercial and consumer loan portfolios after booking. You’ll be at the center of day-to-day servicing excellence—ensuring accuracy, strengthening compliance, and delivering a seamless experience for both internal partners and external clients. You’ll also work closely with Lending, Credit, Treasury, and other operational teams to support portfolio performance and scalable growth.

Requirements

High school diploma required
2+ years of loan servicing or banking experience required.
Commercial loan experience & core systems preferred.
Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results. You’re able to independently carry out loan servicing requirements in a high-volume environment. You understand what it takes to bring tasks to completion, are to anticipate and mitigate slowdowns while having the unique ability to balance efficiency and attention to detail A high-pace and high-performance environment excites you and you thrive on defined expectations.
Organization & Efficiency- You manage your time like a pro and stay focused under pressure. You love a good system but also adapt to changing routines. You’re a master note-taker and checklist fanatic and stay on top of things with ease and consistency.
Master Communicator- You communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully and engage internal and external stakeholders.
Banking & Fintech Acumen - You understand banking and loan operations deeply. You are also a compliance wiz, have excellent knowledge of regulatory requirements — and you’re ready to put that knowledge to work.
Tech-Forward and Analytical Thinking - You learn new tools quickly, are excited by innovation and leverage technology to create efficiencies.
Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know how to operate as a part of a larger team and love contributing to the big picture. You’re dependable and always happy to lend a hand where needed.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Commercial loan experience & core systems preferred.

Responsibilities

Process daily loan transactions, including payments, principal and interest adjustments, advances, payoffs, and fees.
Maintain accurate and timely loan records within the core system.
Set up and manage automatic payments, rate changes (including variable rate loans), and payment schedules.
Prepare and process loan modifications, renewals, extensions, and restructures in line with approvals.
Monitor loan accounts for maturities, delinquencies, covenant tracking triggers, and servicing exceptions.
Proactively identify and resolve discrepancies to mitigate operational and compliance risk.
Perform quality control reviews and follow established servicing procedures and SLAs.
Support the internal controls framework, including dual control processes and audit readiness.
Ensure compliance with applicable regulations and internal policies.
Generate and review servicing reports.
Assist with audits and regulatory exams.
Serve as primary contact for internal partners and clients on servicing-related inquiries.
Research and resolve complex servicing issues.
Provide timely, professional service aligned with client experience standards.
Support escrow administration and account balancing.
Coordinate collateral tracking and lien documentation.
Monitor insurance coverage and follow up on exceptions.
Identify opportunities to improve efficiency and reduce manual processes.
Support system enhancements and conversions.
Adapt to evolving processes to support growth.
Adopt a commitment to environmental, social, economic, and racial justice.
Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

Benefits

In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity.
100% employer-paid for employees; employer contribution for dependents by Us
Medical, Dental & Vision Insurance
Health Savings Account (HSA)
Free Telemedicine access via Teladoc
401(k) with 6% Employer Match — No Vesting Period.
Employee Stock Options
Exclusive Employee Banking Perks
0% Financing for Employee Solar Loans
Employee Only Mortgage Product with exclusive interest rates and terms.
0% Financing for Eligible Electric Vehicles (EVs)
Referral Incentives
2–4 Weeks of Vacation based on officer level plus additional tenure-based time.
64 Hours of Paid Sick Time for all full-time employees.
Company-Paid Life Insurance
Short- & Long-Term Disability Insurance
Voluntary Life, Accident & Critical Illness Coverage
Employee Assistance Program (EAP) with free counseling, legal, and financial services.