Loan Servicing Specialist (Loan Modification)

Idaho Housing and Finance Association • Boise, ID

6d

About The Position

We are seeking an organized and proactive Loan Modification Specialist to join our team. In this role, you will prepare, process, and execute mortgage loan modifications, partial claims, and deferments in strict accordance with investor, agency, and state-specific guidelines. Your work will be essential in delivering sustainable retention solutions and upholding our commitment to exceptional customer service. At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

• 6+ months experience in residential real estate lending, residential loan processing, loan closing, loan servicing or a combination of education and experience in related fields
• Excellent communication and interpersonal skills to effectively liaise with clients and stakeholders
• Detail-oriented with strong organizational and time management abilities
• High school diploma or equivalent required

Nice To Haves

• Proven experience in mortgage loan modifications, loss mitigation, or related roles

Responsibilities

• Prepare, review, and process mortgage loan modification applications, partial claims, and deferments
• Ensure all documentation and submissions comply with investor, agency, and state-specific guidelines
• Work with legal counsel, title companies, and internal departments to ensure accurate documentation and compliance with regulatory requirements
• Track and report on loan modification department pipeline
• Analyze financial information, payment processing, and transactions, to determine eligibility and appropriate modification options
• Other job duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED