Loan Servicing Specialist III - Residential
About The Position
There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less. For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve. If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you. As an experienced Loan Servicing Specialist III – Residential you’ll help supporting critical loan servicing functions, including loan boarding, post-closing review, file maintenance, and complex servicing transactions. The ideal candidate will ensure mortgage and home equity loans are accurately entered, documented, maintained, and serviced in compliance with internal policies and regulatory requirements while delivering exceptional service to both members and internal partners.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Three to five years of experience in mortgage servicing, loan operations, post-closing, or a related lending environment.
- Working knowledge of mortgage and home equity loan products, servicing procedures, and applicable regulations.
- Experience with Encompass and core loan servicing systems preferred.
- Strong analytical, organizational, and problem-solving skills with a high level of attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proven ability to collaborate effectively across departments and contribute to a positive team environment.
- Understanding of mortgage servicing requirements, compliance standards, and data integrity best practices.
Nice To Haves
- associate's or bachelor's degree preferred.
- Experience with Encompass and core loan servicing systems preferred.
Responsibilities
- Review closed loan files to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements.
- Board new mortgage and home equity loans accurately into the core processing system using Encompass.
- Verify loan terms, interest rates, payment schedules, escrow information, borrower data, funding amounts, and disbursement records.
- Identify, investigate, and resolve discrepancies between loan documentation and system data by partnering with underwriting, closing, and post-closing teams.
- Maintain organized and compliant loan records while performing quality control reviews on newly boarded loans.
- Process a variety of servicing transactions, including payment corrections, payoff quotes, loan recasts, ARM notices, and loan modifications.
- Perform daily loan file maintenance and assist with general ledger balancing and reconciliation activities.
- Manage member and internal service requests through Help Scout, ensuring timely and accurate resolution.
- Provide phone support for mortgage servicing operations and prepare daily rate sheets.
- Support departmental initiatives and perform other duties as assigned.
Benefits
- Competitive pay
- Annual incentive/bonus potential
- Comprehensive benefits package including health, dental, vision, life, and AD&D
- 401(k) plan with employer match
- Hybrid work from home flexibility (min 3 days a week in office)
- Generous paid time off and holidays
- Tuition reimbursement and professional development opportunities
- Opportunities for professional growth and career development
- Meaningful work that positively impacts our members and communities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
