Loan Servicing Specialist I - Residential
About The Position
Arise Financial (formerly Rockland FCU) is hiring a Loan Servicing Specialist I – Residential to help ensure members’ mortgage and home equity loans are serviced accurately and efficiently. The role handles routine loan servicing activities, maintains accurate records, and provides responsive support to members and internal teams. It offers an opportunity to build residential loan servicing knowledge and skills in a collaborative, detail-focused environment. The position is hybrid, with a minimum of three days per week in the office. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The base pay range is $22.50–$25.00 per hour, excluding fringe benefits and potential incentives. The employer does not sponsor new applicants for employment authorization or provide immigration-related support for this position.
Requirements
- High school diploma or equivalent.
- Strong attention to detail and accuracy when processing transactions and maintaining records.
- Strong communication and interpersonal skills, with the ability to work effectively with members and internal teams.
- Positive, collaborative approach and willingness to learn and support team goals.
- Ability to follow established procedures and maintain an understanding of applicable mortgage and loan servicing regulations.
- Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
Nice To Haves
- 1–2 years of banking, loan servicing, financial services, or related experience.
- Basic understanding of residential mortgage, home equity, and loan servicing processes and terminology.
- Experience with Encompass or other loan servicing systems.
Responsibilities
- Process routine residential loan servicing transactions, including payment posting, account maintenance, and basic loan updates.
- Support loan boarding by reviewing documentation and accurately entering loan information into servicing systems.
- Review assigned loan files and transactions for completeness and accuracy, escalating discrepancies or exceptions as needed.
- Assist with escrow activities, including data entry, analyses, and disbursements.
- Respond to member and internal inquiries through phone and servicing queues, providing timely and professional support.
- Maintain accurate, organized, and complete loan records in accordance with Credit Union policies and applicable regulations.
- Assist with reports, reconciliations, and quality checks, identifying and escalating variances or issues.
- Partner with internal teams to resolve routine servicing questions and issues.
- Provide backup support across residential servicing functions as needed.
Benefits
- Competitive pay
- Annual incentive/bonus potential
- Comprehensive benefits package including health, dental, vision, life, and AD&D
- 401(k) plan with employer match
- Hybrid work-from-home flexibility, with a minimum of three days a week in the office
- Generous paid time off and holidays
- Tuition reimbursement and professional development opportunities
- Opportunities for professional growth and career development
- Meaningful work that positively impacts members and communities
- Certified Great Place to Work®
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
