Loan Servicing Representative - Auto Operations

Wells Fargo Bank•Irving, TX

1d•Hybrid

About The Position

Wells Fargo is hiring a Loan Servicing Representative for the Impound Support group within Auto Operations. The team responds to impound and lien notifications and works with governmental agencies and third parties to secure vehicles within the allotted timeframe and protect Wells Fargo’s assets. The role supports loan servicing operations through administrative, transactional, and operational tasks, while handling customer and operational issues in a regulated environment. The position offers a hybrid schedule, with on-site work at 401 Las Colinas Blvd W, Building A, Irving, TX 75039. The stated schedule is Monday through Friday, 7 a.m. to 4 p.m.; hours may adjust twice yearly based on Daylight Savings Time. The start date is December 7, 2026. Applicants must attend the full duration of training. Relocation assistance and visa sponsorship are not offered.

Requirements

At least 1 year of loan servicing support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Ability to attend the full duration of training.
Analytical, critical-thinking, and problem-solving skills, including researching information, identifying root causes, and resolving customer or operational issues.
Ability to evaluate loan information, identify operational risk, and apply established escalation procedures to support compliant outcomes.
Ability to manage multiple priorities and meet deadlines while maintaining quality, accuracy, and customer service standards.
Attention to detail and accuracy when reviewing, processing, and validating information in a regulated environment.
Verbal and written communication skills, active listening, and ability to collaborate and build effective partnerships.
Ability to meet deadlines and service level agreements, achieve goals, and work under pressure in a dynamic and complex environment.

Nice To Haves

Experience in auto financial operations and/or the automotive industry.
Working knowledge or experience with I-Repo, CARS, and ITOP.
Experience working in a fast-paced, high-demand production environment while balancing multiple priorities.
Resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.

Responsibilities

Support loan servicing operations by completing moderately complex administrative, transactional, and operational tasks.
Manage and prioritize a high-volume pipeline of work to meet productivity, service, and quality standards.
Research, analyze, and resolve moderately complex customer and operational issues using available tools, procedures, and resources.
Review and process claims using sound judgment and in compliance with federal, state, client, and company requirements.
Respond accurately and promptly to written and phone inquiries from customers, vendors, and internal partners.
Collaborate with cross-functional teams and external stakeholders to resolve matters timely and maintain workflow continuity.
Escalate non-routine, higher-risk, or complex issues to appropriate partners or leadership.
Monitor work for accuracy and quality and adhere to established standards and expectations.
Identify process gaps or inefficiencies and recommend operational improvements.
Follow applicable Wells Fargo risk and compliance policies and procedures, fulfill risk obligations, and escalate and remediate issues appropriately.