Loan Servicing Escrow Specialist I

Centennial Bank•Conway, AR

About The Position

The Loan Servicing Escrow Specialist I monitors and maintains loans with escrow accounts and applicable collateral to ensure insurance and tax requirements are met. The role serves as a liaison between the bank, lending staff, and third-party escrow, tax, and insurance vendors to resolve discrepancies and issues related to escrow processing and insurance or tax tracking. The position operates in normal office conditions, including controlled temperature and generally moderate noise. The work is highly repetitive and moderately physical. The employee is continuously required to sit, use hands to handle or feel, and talk or hear; regularly reach with hands and arms; and occasionally stand, walk, climb or balance, stoop, kneel, crouch, or crawl. Occasional lifting or moving of up to 25 pounds is required, as is close vision.

Requirements

High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area, or an equivalent combination of education and experience.
Two years of related experience and/or training.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations with customers, clients, the public, and coworkers.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply fractions, ratios, and proportions to practical situations.
Ability to follow written, oral, or diagrammed instructions and resolve routine problems involving several known variables.
Ability to work independently and as part of a team.
Professional written and verbal communication skills.
Advanced 10-key and alphanumeric data-entry skills.
Intermediate accounting, spreadsheet, and word-processing/typing skills.
Basic contact-management and database skills.
Ability to meet the described physical demands, including occasional lifting or moving of up to 25 pounds.

Responsibilities

Monitor escrow accounts to ensure payments are remitted to applicable agencies on time.
Update the bank processing system and prepare batch entries for payments to agencies.
Review insurance tracking requirements to ensure timely receipt of insurance notifications.
Balance pass-through accounts related to escrow agents.
Liaise with the bank, lending staff, and third-party vendors to resolve escrow-processing discrepancies and issues.
Generate and review annual escrow statements mailed to customers for accuracy.
Provide backup support for other department areas as requested by upper management.
Maintain insurance force-placement requirements and requests.
Track real estate collateral tax requirements and requests.
Work in a constant state of alertness and in a safe manner.
Complete required BSA/AML and other assigned compliance training.
Perform other related duties as required or assigned.