Loan Servicing Customer Service Rep- Hattiesburg, MS

Regions Bank•Hattiesburg, MS

1d•$32,850 - $37,611•Hybrid

About The Position

At Regions, the Loan Servicing Customer Service Representative responds to customer inquiries or complaints regarding Loan Servicing products or services. The role resolves problems to support customer satisfaction and compliance with company policies, coordinates resolutions with appropriate departments, explains standard procedures or outcomes, and follows up with customers. The position works under close supervision or clearly defined procedures and supports risk management, regulatory compliance, cybersecurity practices, and process improvements. It may include periodic calls to existing customers to assess their satisfaction. This role is incentive eligible and tracks time; hours worked in excess of 40 per week are eligible for overtime under the Fair Labor Standards Act. Full onsite presence is required during training, which has a 7:30 a.m.–4:30 p.m. shift. After training, a six-month probationary period applies before the associate may be considered for hybrid work. The hybrid schedule is four days onsite and one day remote each week. Associates must be available Monday through Friday between 7 a.m. and 6 p.m. CST; the specific shift is assigned based on business needs. Proximity to Hattiesburg, Mississippi, is required.

Requirements

High School Diploma or GED.
Pass any assessment associated with the position.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Ability to work in a fast-paced environment.
Basic computer skills.
Excellent customer service skills.
Good verbal and written communication skills.
Must be available Monday through Friday anytime between 7 a.m. and 6 p.m. CST; the specific shift is assigned based on business needs.
Proximity to Hattiesburg, Mississippi, is required.

Nice To Haves

One year of customer service or related experience.

Responsibilities

Respond to customer inquiries or complaints regarding Loan Servicing products or services.
Determine the best method to resolve problems while ensuring customer satisfaction and adherence to company policies.
Coordinate problem resolution with appropriate departments.
Inform customers of standard procedures or problem resolutions.
Follow up verbally or in writing to ensure customer satisfaction.
Comply with risk management programs, rules and regulations, and cybersecurity practices.
Identify opportunities for and support process improvements, applying disciplined change management practices.
Make periodic calls to existing customers to determine satisfaction with the company, products, and services, as needed.

Benefits

Paid vacation and sick time
401K with company match
Medical, dental, and vision benefits
Disability benefits
Health Savings Account
Flexible Spending Account
Life insurance
Parental leave
Employee Assistance Program
Associate Volunteer Program
Incentive plan with potential to earn incentives based on performance against defined metrics and goals