Customer Service Rep, Loan Servicing

Axos Bank • Las Vegas, NV

6d

About The Position

Within Axos Bank’s Loan Servicing Department, the Customer Service Rep provides customer service in response to incoming customer calls and chats. The role involves researching and resolving customer issues, managing loan-related customer cases, and meeting critical regulatory and company deadlines. The target pay range is $17.00 to $19.00 per hour; actual starting pay varies based on factors including location, experience, skills, specialty, and education. This role is eligible for commission.

Requirements

• High school diploma.
• At least 1 year of customer service experience.

Nice To Haves

• Banking or call center experience is highly preferred.

Responsibilities

• Receive inbound customer calls and chats.
• Research and resolve customer issues.
• Manage and resolve customer cases related to loan issues.
• Meet critical regulatory and company deadlines.

Benefits

• Medical, dental, vision, and life insurance.
• Paid sick leave.
• Three weeks of vacation and approximately 11 holidays per year.
• HSA or FSA account and other voluntary benefits.
• 401(k) retirement savings plan with employer match.
• 529 savings plan.
• Employee Mortgage Loan Program.
• Free access to an Axos Bank account with Self-Directed Trading.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED