Loan Services Operations, Officer

State Street • Quincy, MA

1d

About The Position

The Loan Services Operations Officer supports servicing bank loan debt held in complex global fund structures. The role serves as a primary operational contact and escalation point, resolves inquiries from clients and internal teams, and monitors open items, issues, logs, and project lists. It also oversees production activities of Client Support Specialists, coordinates new fund, system, and process implementations, assists with client conversions and other projects, and identifies and implements consistent operational best practices.

The position calls for a strong understanding of bank loan servicing and experience in client and team management, reconciliations, fund accounting, custody, vendor data sourcing, and automation. Success requires critical thinking, sound judgment, collaboration, and the ability to meet aggressive deadlines in a high-volume environment.

Requirements

• Bachelor of Science or Bachelor of Arts degree required.
• Minimum of 5–7 years of related experience.
• Experience working with the Bank Loan asset class required.
• Proficiency with Wall Street Office (WSO).
• Strong critical-thinking, problem-solving, and decision-making skills.
• Strong interpersonal skills and ethical decision-making.
• Ability to work collaboratively with clients and internal service teams in a team environment.

Nice To Haves

• Experience in the financial services industry is preferred.
• Background in client management, team management, multi-point reconciliations, fund accounting, custody, vendor data sourcing, and automation.

Responsibilities

• Act as the primary contact and escalation point for operational issues.
• Receive and resolve inquiries from clients, Client Management, COEs, BU Shared Services, and BU Client Service, ensuring timely resolution.
• Maintain and monitor open items, issues, logs, and project lists.
• Address custom client requests.
• Manage production activities of Client Support Specialists 1, 2, and Senior Specialists.
• Coordinate implementation of new funds, systems, and processes.
• Assist with client conversions and other client projects.
• Identify and implement consistent operational best practices.

Benefits

• Retirement savings plan (401(k)) with company match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Basic life insurance and other optional insurance coverage.
• Long-term disability coverage.
• Paid time off, including vacation and sick leave.
• Short-term disability coverage.
• Paid family care leave.
• Employee Assistance Program.
• Eligibility for annual performance-based incentive awards.
• Certain tax-advantaged savings plans.
• Flexible Work Program.
• Development programs and educational support.
• Paid volunteer days.
• Matching gift program.
• Employee networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level