Loan Services Operations, Officer

State Street•Quincy, MA

3d•$60,000 - $101,250

About The Position

The Loan Services Operations Officer supports loan servicing for bank loan debt held in complex global fund structures. The role serves as a primary contact and escalation point for operational issues, resolves inquiries from clients and internal teams, monitors open items and project logs, and oversees production activities of Client Support Specialists. The officer also coordinates fund, system, and process implementations; assists with client conversions and other projects; and identifies consistent operational best practices. Success requires strong critical thinking and problem-solving skills, collaboration, and the ability to meet aggressive deadlines in a high-volume environment. The position is part of State Street, a global provider of investment servicing, data and analytics, investment research and trading, and investment management for institutional clients. State Street describes its work environment as inclusive and provides development opportunities and flexible work-life support.

Requirements

Bachelor of Science or Bachelor of Arts degree required.
A minimum of 5–7 years of related experience.
Experience working with the Bank Loan asset class required.
Proficiency with Wall Street Office (WSO).
Strong critical thinking, problem-solving, and decision-making skills.
Strong interpersonal skills and ethical decision-making.
Ability to work collaboratively with clients and internal service teams.
Ability to meet aggressive deadlines in a high-volume work environment.

Nice To Haves

Experience in the financial services industry is preferred.
Background in client management, team management, multi-point reconciliations, fund accounting, custody, vendor data sourcing, and automation.

Responsibilities

Act as the primary contact and escalation point for operational issues.
Receive and resolve inquiries from clients, Client Management, COEs, BU Shared Services, and BU Client Service, ensuring timely resolution.
Maintain and monitor open items, issues, logs, and project lists.
Address custom client requests and manage production activities of Client Support Specialists 1, 2, and Senior Specialists.
Coordinate the implementation of new funds, systems, and processes.
Assist with client conversions and other client projects.
Identify and implement consistent operational best practices.

Benefits

Retirement savings plan (401(k)) with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
Paid time off, including vacation, sick leave, short-term disability, and leave for family care responsibilities.
Employee Assistance Program.
Eligibility for annual performance-based incentive awards, excluding certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Flexible work program and work-life support.
Development programs and educational support.
Paid volunteer days.
Matching gift program.
Employee networks.
Inclusive development opportunities.