Loan Sales Specialist

OneMain Financial • Macomb, MI

2d • Onsite

About The Position

At OneMain, Loan Sales Specialists help customers access financing for life’s expenses by listening to their needs and providing friendly, fast, and affordable service. The role operates in a competitive, supportive environment where individual effort and team success influence compensation and where professional development and advancement opportunities are available.

The specialist supports customers throughout the loan life cycle, develops and maintains customer relationships, and presents solutions tailored to customer needs. The role includes loan-related collections activities, explaining loan terms and optional insurance products, and serving customers through multiple communication channels while complying with applicable laws and regulations. The position is onsite and scheduled Monday through Friday during standard business hours, with some extended weekday hours as needed and possible Saturday work.

Requirements

• High school diploma or GED.

Nice To Haves

• Sales, collections, or customer service experience.
• Bilingual Spanish.

Responsibilities

• Adapt to the dynamic demands of the role and multitask to provide timely, efficient service.
• Deliver an empathetic customer experience and achieve individual and branch goals.
• Engage customers throughout the loan process and life cycle, developing new connections and maintaining existing relationships.
• Present tailored financial solutions based on customer needs.
• Manage the loan life cycle, including collections activities, in compliance with applicable laws and regulations.
• Communicate with customers and other departments using phone, email, chat, and in-house systems.
• Educate customers about optional insurance products, loan terms, and available options.
• Pursue individual achievement and contribute to team success.

Benefits

• Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
• 401(k) matching up to 4%.
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Paid time off, including 15 vacation days per year, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• 11 paid holidays, including 4 floating holidays, prorated based on start date.
• Paid volunteer time: 3 days per year, prorated based on start date.
• Annual salary plus incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED